Patient telephone interviews: a valuable technique for finding problems and assessing quality in ambulatory medical care.

Abstract:

:Telephone interviews to obtain direct patient feedback about medical care can provide an important means for inducing behavior change of providers as part of an ongoing quality assurance program. This article reviews development of our telephone interview methodology and summarizes our experience with 1.110 patient interviews during a three-year period.

journal_name

J Community Health

authors

Zimney L,McClain MP,Batalden PB,O'Connor JP

doi

10.1007/BF01324055

subject

Has Abstract

pub_date

1980-10-01 00:00:00

pages

35-42

issue

1

eissn

0094-5145

issn

1573-3610

journal_volume

6

pub_type

杂志文章
  • Community-based care of the elderly in rural Japan: a review of nurse-led interventions and experiences.

    abstract::Nurses play a critical role in delivering care to elderly people at primary health care level but there is no synthesis of research knowledge to guide community nursing practice in Japan. This review aims to identify nurse-led interventions that have been found to improve elder health at village level; the barriers an...

    journal_title:Journal of community health

    pub_type: 杂志文章,评审

    doi:10.1007/s10900-014-9847-5

    authors: Nagaya Y,Dawson A

    更新日期:2014-10-01 00:00:00

  • What Differentiates Underserved Smokers Who Successfully Quit From Those Who Do Not.

    abstract::Poor persons continue to smoke at high rates and suffer grave health effects. We have been working with our community partners since 2008 to help poor people in the surrounding neighborhoods stop smoking through a multi-phase CBPR intervention known as CEASE. Our study used qualitative methods to identify factors that...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-018-0551-8

    authors: O'Keefe AM,Bustad K,Apata J,Sheikhattari P,Abrams NR,Mahmud A

    更新日期:2019-02-01 00:00:00

  • Health literacy, health information seeking behaviors and internet use among patients attending a private and public clinic in the same geographic area.

    abstract::Despite the growing body of health information available online, patients with limited health literacy may lack either internet access or skills necessary to utilize this information. Nonetheless, patients at all health literacy levels may prefer other primary sources to obtain health information. We conducted a cross...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-013-9742-5

    authors: Gutierrez N,Kindratt TB,Pagels P,Foster B,Gimpel NE

    更新日期:2014-02-01 00:00:00

  • Safe communities in China as a strategy for injury prevention and safety promotion programmes in the era of rapid economic growth.

    abstract::Due to its rapid economic development, China is facing a huge health, social, and economic burden resulting from injuries. The study's objective was to examine Safe Communities in China as a strategy for injury prevention and safety promotion programmes in the era of rapid economic growth. Literature searches in Engli...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-012-9594-4

    authors: Wang SM,Dalal K

    更新日期:2013-02-01 00:00:00

  • Healthy families Brooklyn: working with health advocates to develop a health promotion program for residents living in New York City housing authority developments.

    abstract::Decreasing health disparities must increase access to care, improve health education and ease navigating the health care system. Community Health Workers (CHW) take on these tasks in professional and culturally competent manners. The Healthy Families Brooklyn (HFB) Program serves residents in two public housing develo...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-011-9388-0

    authors: Brown N,Vaughn NA,Lin AJ,Browne R,White M,Smith P

    更新日期:2011-10-01 00:00:00

  • Conducting health research in Korean American churches: perspectives from church leaders.

    abstract::Korean Americans experience many challenges to obtaining adequate health care coverage and access to needed services. Because a large proportion of Korean Americans attend churches on a regular basis, churches may be a promising venue where health programs can be delivered. In order to gain an in-depth understanding o...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-009-9213-1

    authors: Jo AM,Maxwell AE,Yang B,Bastani R

    更新日期:2010-04-01 00:00:00

  • Hepatitis C Treatment Cascade in a Federally Qualified Health Center.

    abstract::Hepatitis C (HCV) care cascades have been described in diverse clinical settings, patient populations and countries, highlighting the steps in HCV care where improvements can be made and resources allocated. However, more research is needed to examine barriers to HCV treatment in rural, underserved populations and in ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-019-00736-4

    authors: Hachey DM,Holmes JT,Aubuchon-Endsley NL

    更新日期:2020-04-01 00:00:00

  • Impact of electronic documentation on Pap screening rates in an urban health center.

    abstract::Providers and non-physician staff in primary care settings have reported barriers to full electronic health record (EHR) utilization. This study evaluates the effectiveness of EHR use for accurately documenting cervical cancer screening in a community healthcare setting, and proposes strategies to improve documentatio...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-014-9822-1

    authors: Khullar K,Peitzmeier S,Koffman R,Potter J

    更新日期:2014-06-01 00:00:00

  • Trends of coronary heart disease among men of Japanese ancestry in Hawaii.

    abstract::The 15-year prospective study of cardiovascular disease among a cohort of Japanese men in Hawaii provided an opportunity to examine the temporal trends of coronary heart disease (CHD) incidence and mortality rates and to compare them with Hawaii State CHD mortality rates. The State mortality records showed a decline i...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/BF01666450

    authors: Reed D,McGee D,Yano K

    更新日期:1983-04-01 00:00:00

  • The effect of coordinated, multidisciplinary ambulatory care on service use, charges, quality of care and patient satisfaction in the elderly.

    abstract::This study evaluated a multidisciplinary care center, the Pike Market Clinic (PMC), whose physicians provide and coordinate inpatient and outpatient care for downtown low-income elderly in Seattle. We interviewed users of PMC and their near-neighbors with a 206 item questionnaire to compare their medical and social se...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/BF01324418

    authors: Baldwin LM,Inui TS,Stenkamp S

    更新日期:1993-04-01 00:00:00

  • The Effect of an All-Ages Bicycle Helmet Law on Bicycle-Related Trauma.

    abstract::In 2003, Seattle implemented an all-ages bicycle helmet law; King County outside of Seattle had implemented a similar law since 1994. For the period 2000-2010, the effect of the helmet legislation on helmet use, helmet-preventable injuries, and bicycle-related fatalities was examined, comparing Seattle to the rest of ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-016-0197-3

    authors: Kett P,Rivara F,Gomez A,Kirk AP,Yantsides C

    更新日期:2016-12-01 00:00:00

  • Community Health Workers Promote Civic Engagement and Organizational Capacity to Impact Policy.

    abstract::Community health workers (CHW) have historically served to link structurally vulnerable populations to broad support systems. Emerging evidence suggests that CHWs engage in various forms of advocacy to promote policy and systems change. We assessed the impact of CHW community advocacy on community change, defined as c...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-017-0370-3

    authors: Sabo S,Flores M,Wennerstrom A,Bell ML,Verdugo L,Carvajal S,Ingram M

    更新日期:2017-12-01 00:00:00

  • Homonegativity and Associated Factors Among Men Who Have Sex with Men in Estonia.

    abstract::Men who have sex with men (MSM) continue to be at higher risk for negative health outcomes including HIV, STIs, depression, substance use, suicidality, and anxiety. Associative relationships between homonegativity (internal and external) and these outcomes are used to explain the observed disproportionate impact. The ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-015-0145-7

    authors: Parker RD,Lõhmus L,Mangine C,Rüütel K

    更新日期:2016-08-01 00:00:00

  • Awareness and Use of South Asian Tobacco Products Among South Asians in New Jersey.

    abstract::South Asians are the third largest Asian group in the US and among the fastest growing racial groups in New Jersey. Tobacco consumption among South Asians is characterized by several smoked and smokeless tobacco products indigenous to the Indian subcontinent. However, there is a paucity of research on tobacco use beha...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-016-0208-4

    authors: Hrywna M,Jane Lewis M,Mukherjea A,Banerjee SC,Steinberg MB,Delnevo CD

    更新日期:2016-12-01 00:00:00

  • Lifestyle characteristics assessment of Japanese in Pittsburgh, USA.

    abstract::Lifestyle-related chronic diseases such as cancer and cardiovascular disease are the greatest public health concerns. Evidence shows Japanese immigrants to a westernized environment have higher incidence of lifestyle-related diseases. However, little is known about lifestyle characteristics related to chronic diseases...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-011-9467-2

    authors: Hirooka N,Takedai T,D'Amico F

    更新日期:2012-04-01 00:00:00

  • A Community-Based Intervention for the Detection of Chagas Disease in Barcelona, Spain.

    abstract::Chagas disease (CHD) has become a challenge in Spain due to the high prevalence of immigrants coming from endemic areas. One of the main difficulties for its control and elimination is its underdiagnosis. The identification and integral treatment of CHD are key to increasing rates of diagnosis, overcoming psycho-socia...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-019-00684-z

    authors: Gómez I Prat J,Peremiquel-Trillas P,Claveria Guiu I,Choque E,Oliveira Souto I,Serre Delcor N,Sulleiro E,Espasa M,Pastoret C,de Los Santos JJ,Ouaarab H,Albajar Viñas P,Ascaso Terren C

    更新日期:2019-08-01 00:00:00

  • Participation and program outcomes in a church-based cancer prevention program for Hispanic women.

    abstract::This study examined program attendance and related outcomes for Compañeros en la Salud, a church-based culturally focused health promotion program specifically designed for low-acculturated, low-income Hispanic women. In this church-based study, the cancer prevention intervention was the major intervention group, and ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-006-9016-6

    authors: Lopez VA,Castro FG

    更新日期:2006-08-01 00:00:00

  • Succession planning for local health department top executives: reducing risk to communities.

    abstract::This study assessed the degree to which local health departments (LHDs) are preparing to replace retiring top executives. Questionnaires were sent to all 134 local health departments in Ohio. It is typical of many states in terms of the organization of LHDs. Ninety-two LHD top executives responded. The questionnaire a...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-006-9044-2

    authors: Schmalzried H,Fallon LF Jr

    更新日期:2007-06-01 00:00:00

  • Food insecurity and other poverty indicators among people living with HIV/AIDS: effects on treatment and health outcomes.

    abstract::Health disparities in access to antiretroviral therapy (ART) as well as the demands of long-term medication adherence have meant the full benefits of HIV treatment are often not realized. In particular, food insecurity has emerged as a robust predictor of ART non-adherence. However, research is limited in determining ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-014-9868-0

    authors: Kalichman SC,Hernandez D,Cherry C,Kalichman MO,Washington C,Grebler T

    更新日期:2014-12-01 00:00:00

  • Breast Cancer Treatment Delays at an Urban Safety Net Hospital Among Women Experiencing Homelessness.

    abstract::Disparities in outcomes for vulnerable women is an ongoing problem. Homelessness and breast cancer treatment outcomes is understudied. This is a descriptive study exploring types of homelessness and treatment delays at an urban safety net hospital providing care to a vulnerable patient population.This study is a retro...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-019-00759-x

    authors: Festa K,Hirsch AE,Cassidy MR,Oshry L,Quinn K,Sullivan MM,Ko NY

    更新日期:2020-06-01 00:00:00

  • Predictors of intention to use condoms among Chinese college students.

    abstract::China is experiencing one of the fastest growing human immunodeficiency virus (HIV) epidemics in the world. Condom use is consistently low among Chinese college students. The purpose of this study was to identify the predictors that determine the intention to use condoms among Chinese college students applying the the...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-013-9816-4

    authors: Guo R,McAleese WJ,Appleby KM,Guo J,Zhang W,Huang Y,Peterson T

    更新日期:2014-08-01 00:00:00

  • Using near real-time morbidity data to identify heat-related illness prevention strategies in North Carolina.

    abstract::Timely public health interventions reduce heat-related illnesses (HRIs). HRI emergency department (ED) visit data provide near real-time morbidity information to local and state public health practitioners and may be useful in directing HRI prevention efforts. This study examined statewide HRI ED visits in North Carol...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-011-9469-0

    authors: Rhea S,Ising A,Fleischauer AT,Deyneka L,Vaughan-Batten H,Waller A

    更新日期:2012-04-01 00:00:00

  • Analyzing the Role of Community and Individual Factors in Food Insecurity: Identifying Diverse Barriers Across Clustered Community Members.

    abstract::This paper uses the results from a community food security assessment survey of 684 residents and three focus groups in Pueblo County, Colorado to examine the question: what community and individual factors contribute to or alleviate food insecurity, and are these factors consistent throughout a sub-county population....

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-016-0171-0

    authors: Jablonski BB,McFadden DT,Colpaart A

    更新日期:2016-10-01 00:00:00

  • The preceptorship, an integral unit of the curriculum in community and family medicine.

    abstract::A curriculum in community and family medicine at the University of Massachusetts Medical School, planned to include a primary care preceptorship as an integral unit, is described. The curriculum has been planned to allow for repeated and increasing exposure of medical students during their undergraduate years to a var...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/BF01349389

    authors: Burke WM,Lukes JJ,Mansell E

    更新日期:1978-04-01 00:00:00

  • Determinants of smoking behaviour among secondary school students in Bangladesh.

    abstract::Despite established country's tobacco control law, cigarette smoking by the young people and the magnitude of nicotine dependence among the students is alarming in Bangladesh. This study was aimed to determine the prevalence of smoking and factors influencing it among the secondary school students. A two-stage cluster...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-011-9382-6

    authors: Rahman MM,Ahmad SA,Karim MJ,Chia HA

    更新日期:2011-10-01 00:00:00

  • Disparities in end of life care for elderly lung cancer patients.

    abstract::The objective of this study was to examine geographic and race/ethnic disparities in access to end of life care among elderly patients with lung cancer. The study sample consisted of 91,039 Medicare beneficiaries with lung cancer who died in 2008. The key outcome measures included the number of emergency room visits, ...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-014-9850-x

    authors: Nayar P,Qiu F,Watanabe-Galloway S,Boilesen E,Wang H,Lander L,Islam M

    更新日期:2014-10-01 00:00:00

  • Knowledge of human papillomavirus infection among young adult men and women: implications for health education and research.

    abstract::Human papillomavirus (HPV) infection of the genital tract is one of the most common sexually transmitted diseases (STDs), and a subset of genital tract HPVs are etiologically associated with cervical cancer. The prevalence of HPV infection is highest among adolescents and young adults. This study was undertaken to exp...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1023/a:1005192902137

    authors: Baer H,Allen S,Braun L

    更新日期:2000-02-01 00:00:00

  • Brand name logo recognition of fast food and healthy food among children.

    abstract::The fast food industry has been increasingly criticized for creating brand loyalty in young consumers. Food marketers are well versed in reaching children and youth given the importance of brand loyalty on future food purchasing behavior. In addition, food marketers are increasingly targeting the Hispanic population g...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-008-9119-3

    authors: Arredondo E,Castaneda D,Elder JP,Slymen D,Dozier D

    更新日期:2009-02-01 00:00:00

  • Corporate Philanthropy Toward Community Health Improvement in Manufacturing Communities.

    abstract::Virtually all large employers engage in corporate philanthropy, but little is known about the extent to which it is directed toward improving community health. We conducted in-depth interviews with leaders of corporate philanthropy from 13 of the largest manufacturing companies in the US to understand how giving decis...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/s10900-017-0452-2

    authors: McHugh M,Farley D,Maechling CR,Dunlop DD,French DD,Holl JL

    更新日期:2018-06-01 00:00:00

  • The impact of the Medicare Influenza Demonstration Project on influenza vaccination in a county in Massachusetts, 1988-1992.

    abstract::Influenza and related pneumonia continue to cause significant amounts of morbidity and mortality despite the availability of effective vaccines. Two comparable counties in Massachusetts served as project areas of a national trial to see if reimbursement for immunizing Medicare-B eligible recipients against influenza w...

    journal_title:Journal of community health

    pub_type: 杂志文章

    doi:10.1007/BF01557999

    authors: Etkind P,Simon M,Shannon S,Bottum C,Goldstein R,Werner B,Cheney S

    更新日期:1996-06-01 00:00:00