Design and implementation of an automatic message-routing system for low-cost telemedicine.

Abstract:

:Email has been used for some years as a low-cost telemedicine medium to provide support for developing countries. However, all operations have been relatively small scale and fairly labour intensive to administer. A scalable, automatic message-routing system was constructed which automates many of the tasks. During a four-month study period in 2002, 485 messages were processed automatically. There were 31 referrals from eight hospitals in three countries. These referrals were handled by 25 volunteer specialists from a panel of 42. Two system operators, located 10 time zones apart, managed the system. The median time from receipt of a new referral to its allocation to a specialist was 1.0 days (interquartile range 0.7-2.4). The median interval between allocation and first reply was 0.7 days (interquartile range 0.3-2.3). Automatic message handling solves many of the problems of manual email telemedicine systems and represents a potentially scalable way of doing low-cost telemedicine in the developing world.

journal_name

J Telemed Telecare

authors

Wootton R

doi

10.1258/135763303322196312

subject

Has Abstract

pub_date

2003-01-01 00:00:00

pages

S44-7

eissn

1357-633X

issn

1758-1109

journal_volume

9 Suppl 1

pub_type

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