Abstract:
:Previous findings suggest immigrant patients have lower trust in their physicians, and perceive nonverbal communication differently compared to non-immigrant patients. We tested discrepancies in trust and the impact of non-verbal behavior between immigrants and non-immigrants in The Netherlands. Nonverbal communication of an oncologist was systematically varied in an experimental video vignettes design. Breast cancer patients (n = 34) and healthy women (n = 34) viewed one of eight video versions and evaluated trust and perceived friendliness of the oncologist. In a matched control design, women with immigrant and non-immigrant backgrounds were paired. Immigrant women reported stronger trust. Nonverbal communication by the oncologist did not influence trust differently for immigrants compared to for non-immigrants. However, smiling strongly enhanced perceived friendliness for non-immigrants, but not for immigrants. Immigrant patients' strong trust levels may be formed a priori, instead of based on physicians' communication. Physicians may need to make extra efforts to optimize their communication.
journal_name
J Immigr Minor Healthjournal_title
Journal of immigrant and minority healthauthors
Hillen MA,de Haes HCJM,Verdam MGE,Smets EMAdoi
10.1007/s10903-017-0580-xsubject
Has Abstractpub_date
2018-08-01 00:00:00pages
963-971issue
4eissn
1557-1912issn
1557-1920pii
10.1007/s10903-017-0580-xjournal_volume
20pub_type
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