Abstract：
UNLABELLED:Emergency department triage is a prerequisite for the rapid identification of critically ill patients and for allocation of the correct acuity level which is pivotal for medical safety. The patient's first encounter with a medical professional in the emergency department is often with the triage nurse. OBJECTIVES:To identify patient experience of the triage encounter. METHODS:A questionnaire focusing on the patient-triage nurse relationship in terms of satisfaction with the medical and administrative information, privacy and confidentiality in the triage area as well as triage nurse competence and attitude was answered by 146 participating patients. RESULTS:The majority of patients perceived that while they were triaged immediately upon arrival to the emergency department, they were often given limited information about the waiting time. Although almost a quarter of the patients did not wish to have information about their medical condition from the triage nurse, 97% of the patients considered the triage nurse to be medically competent for the triage task. CONCLUSIONS:Patients were generally satisfied with the reception and care given by the triage nurses, but less satisfied about information about expected waiting time. We suggest therefore, that patients should be routinely informed about their estimated waiting time to be seen by the doctor in addition to their triage level.
journal_name
Int Emerg Nursjournal_title
International emergency nursingauthors
Göransson KE,von Rosen Adoi
10.1016/j.ienj.2009.10.001subject
Has Abstractpub_date
2010-01-01 00:00:00pages
36-40issue
1eissn
1755-599Xissn
1878-013Xpii
S1755-599X(09)00087-1journal_volume
18pub_type
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journal_title：International emergency nursing
pub_type： 杂志文章
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journal_title：International emergency nursing
pub_type： 杂志文章
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2016.09.003
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abstract：BACKGROUND:There are many pressures placed on Emergency Departments (EDs) and anecdotally patients with low acuity abdominal pain can spend a long time in ED waiting for treatment. AIMS:This paper examines the practices in two EDs in Melbourne, Australia. Firstly, the characteristics of low acuity abdominal pain prese...
journal_title：International emergency nursing
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journal_title：International emergency nursing
pub_type： 杂志文章,多中心研究
doi：10.1016/j.ienj.2019.03.005
更新日期：2019-07-01 00:00:00
abstract：INTRODUCTION:This study investigates the interrater reliability and the accuracy of Manchester Triage (MTS) at emergency departments in Western Sweden. METHODS:A group of 79 nurses from seven emergency departments assessed simulated patient cases and assigned triage categories using the same principles as in their dai...
journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2008.11.008
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journal_title：International emergency nursing
pub_type： 杂志文章,评审
doi：10.1016/j.ienj.2009.09.001
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pub_type： 杂志文章
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2019.05.003
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2008.05.001
更新日期：2008-07-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2008.07.006
更新日期：2008-10-01 00:00:00
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pub_type： 杂志文章
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更新日期：2014-10-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2012.05.003
更新日期：2012-10-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2011.10.003
更新日期：2013-01-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2011.06.007
更新日期：2012-04-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2011.01.003
更新日期：2011-10-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2017.05.007
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pub_type： 杂志文章
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2009.09.003
更新日期：2010-07-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2010.03.002
更新日期：2011-04-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
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更新日期：2015-10-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
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更新日期：2017-09-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2008.08.003
更新日期：2009-01-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2015.06.006
更新日期：2016-03-01 00:00:00
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journal_title：International emergency nursing
pub_type： 杂志文章
doi：10.1016/j.ienj.2017.03.007
更新日期：2017-09-01 00:00:00
