Survey response rates and overall patient satisfaction scores: what do they mean?

Abstract:

:Within the health care community, more and more emphasis is being placed on patient satisfaction. This study was undertaken in a midwestern, nonprofit, 300-bed acute care hospital to gain a better understanding of how nonresponse rates and patient characteristics affect patient satisfaction scores. With a response rate of 34.2%, it appears that nonresponse bias may have an impact. When looking at variables that may affect the overall score, the multiple regression model used in this analysis was able to explain only 7.5% of the variability in the overall satisfaction score seeming to indicate the unpredictability of the score. This study supports the need to analyze groups of patients rather than patients as a whole to determine what affects their response, both within and between healthcare organizations.

journal_name

J Nurs Care Qual

authors

Spooner SH

doi

10.1097/00001786-200307000-00002

keywords:

subject

Has Abstract

pub_date

2003-07-01 00:00:00

pages

162-74

issue

3

eissn

1057-3631

issn

1550-5065

journal_volume

18

pub_type

杂志文章
  • A Roadmap for Practice-Based Evidence: Validation of the Hester Davis Fall Risk Scale.

    abstract:BACKGROUND:To ensure successful integration and implementation of evidence into practice, validation of measures and interventions should be performed in the population and setting in which they will be used. PURPOSE:This article provides a method for evaluating the predictive performance of a risk tool using the Hest...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000503

    authors: Kaiser J,Wills N,Reilly T,Pratt J,Tumbleson V,Niemeyer M,Mindling G

    更新日期:2020-07-10 00:00:00

  • Relationship between operating room nursing staff expertise and patient outcomes.

    abstract::This secondary analysis evaluated the association of operating room scrub staff expertise, based on frequency of working on a specific surgical procedure, with the development of surgical site infections. The odds of developing surgical site infections decreased by 5.7% (odds ratio = 0.943; 95% confidence interval, 0....

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000092

    authors: Bathish M,McLaughlin M,Talsma A

    更新日期:2015-04-01 00:00:00

  • Project SITUP: An Interdisciplinary Quality Improvement Initiative to Reduce Aspiration Pneumonia.

    abstract::The purpose of this quality improvement initiative was to improve oropharyngeal dysphagia screening and reduce aspiration pneumonia rates on 3 inpatient hospital medical units. Guided by a Plan-Do-Study-Act methodology, an interdisciplinary health team developed and implemented a systematic process for oropharyngeal d...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000285

    authors: OʼMalley MB,Trotta RL,Rohrbach J,Ahya V,Bradway C

    更新日期:2018-04-01 00:00:00

  • Improving nursing shift-to-shift report.

    abstract::In 2002, the Winnipeg Regional Health Authority commissioned an external review for improvements to patient care. From this review arose the Achieving Benchmarks through Collaboration Project, which was composed of 32 projects and a number of subprojects. One such subproject dealt with the reconfiguration of the nursi...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200701000-00015

    authors: Benson E,Rippin-Sisler C,Jabusch K,Keast S

    更新日期:2007-01-01 00:00:00

  • Neonatal ICU System Safety: A Pilot Test for Medication Error by Using Fuzzy Grey Relational Analysis.

    abstract::This study analyzed risk factors for medication/near-miss errors in the neonatal intensive care unit by using Grey Relational Analysis based on self-incident reports from staff nurses. The ASSESS-ERR Medication System Worksheet was used. A total of 156 medication/near-miss errors were found across 5 stages of the medi...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000236

    authors: Zhang X,Lee SY,Chen J,Liu H

    更新日期:2017-07-01 00:00:00

  • Factors Associated With Barcode Medication Administration Technology That Contribute to Patient Safety: An Integrative Review.

    abstract::In an effort to prevent medication errors, barcode medication administration technology has been implemented in many health care organizations. An integrative review was conducted to understand the effect of barcode medication administration technology on medication errors, and characteristics of use demonstrated by n...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000270

    authors: Strudwick G,Reisdorfer E,Warnock C,Kalia K,Sulkers H,Clark C,Booth R

    更新日期:2018-01-01 00:00:00

  • Improving Teamwork and Communication in Schools of Nursing: A Quality Improvement Approach Using TeamSTEPPS.

    abstract:BACKGROUND:Teamwork training has been identified as an intervention to promote collaboration, improve communication, and reduce conflict. While teamwork training has been implemented in the clinical setting, most schools of nursing are lacking in standardized teamwork training programs. LOCAL PROBLEM:A lack of teamwor...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000513

    authors: Cooke M,Valentine NM

    更新日期:2020-08-18 00:00:00

  • Gender differences for Rapid After Bypass Back Into Telemetry tract following cardiac surgery.

    abstract::The Rapid After Bypass Back Into Telemetry program is based on a simple clinical algorithm to predict same-day transfer of patients to the cardiac telemetry unit following cardiac surgery. This program proved to be an excellent predictor for decreased postoperative complications, shorter intensive care unit and hospit...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200607000-00014

    authors: Halpin LS,Gilliam P,Barnett SD,Ad N

    更新日期:2006-07-01 00:00:00

  • Development and pilot testing of a patient-participatory pressure ulcer prevention care bundle.

    abstract::This study developed and piloted a patient-centered pressure ulcer prevention care bundle for adult hospitalized patients to promote patient participation in prevention. The care bundle had 3 core messages: (1) keep moving, (2) care for your skin, and (3) ensure a good diet. A brief video, combined brochure/checklist,...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e3182a71d43

    authors: Gillespie BM,Chaboyer W,Sykes M,O'Brien J,Brandis S

    更新日期:2014-01-01 00:00:00

  • Reducing hospital-acquired pressure ulcers: a quality improvement project across 21 hospitals.

    abstract::A quality improvement initiative across 21 hospitals incorporated a multidisciplinary approach, breakthrough collaborative methods, evidence-based improvement methods and care guidelines, front-line rapid improvement cycles, consistent process-of-care documentation, and real-time incidence data. Statistically signific...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000060

    authors: Crawford B,Corbett N,Zuniga A

    更新日期:2014-10-01 00:00:00

  • A method of comparing effectiveness of mattresses for pressure management for pediatric patients.

    abstract::A systematic review of the pressure management performance of support surfaces (beds, mattresses, overlays, and the utilization of linens), using a standardized testing methodology, provided qualitative and quantitative information needed to support cost-effective purchasing decisions and resulted in the reduction of ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e3182982e1b

    authors: Milbrath CD,Linroth R,Wilhelmy J,Pate A

    更新日期:2014-01-01 00:00:00

  • The development of patient safety in Turkey: constraints and limitations.

    abstract::Patient safety is a complex multifaceted issue linked with quality management. Evidence reveals that nurses are pivotal to the success of quality management and patient safety initiatives. There are many studies about patient safety in developed countries, but less is known about nursing care and patient safety in dev...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e3181a55872

    authors: Badir A

    更新日期:2009-10-01 00:00:00

  • Developing measures of pediatric nursing quality.

    abstract::Recent research has highlighted the impact of nursing care on patient outcomes. The link to staffing has also been documented for selected conditions. To date, efforts to establish nurse-sensitive measures have focused largely on adults. This article describes the project undertaken to select and pilot 2 pediatric ind...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200607000-00004

    authors: Lacey SR,Klaus SF,Smith JB,Cox KS,Dunton NE

    更新日期:2006-07-01 00:00:00

  • Clinical paths for cardiac surgery patients: a multidisciplinary approach to quality improvement outcomes.

    abstract::Implementation of clinical paths has resulted in a successful multidisciplinary approach for monitoring quality improvement outcomes in a select group of cardiovascular patients. This article defines clinical paths and explains their development, implementation, and evaluation. It also discusses how variances (which a...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-199404000-00006

    authors: Rudisill PT,Phillips M,Payne CM

    更新日期:1994-04-01 00:00:00

  • Cardiac health: relationships among hostility, spirituality, and health risk.

    abstract::This study examined hostility, spirituality, and indices of health risk among 100 young, primarily males of Hispanic background. Over half of the subjects were prehypertensive or hypertensive; one third had at least 2 objective risk factors for cardiac disease; and younger participants had lower spirituality scores an...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200501000-00013

    authors: Sethness R,Rauschhuber M,Etnyre A,Gilliland I,Lowry J,Jones ME

    更新日期:2005-01-01 00:00:00

  • Physical restraint use in acute care settings.

    abstract::Increasing reliance on physical restraint devices within hospital settings can be attributed to many reasons, perhaps including litigation. Restraint use represents a quality improvement issue; therefore, a review of all studies involving restraints in acute care settings was conducted. Results of a descriptive study ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章,评审

    doi:10.1097/00001786-199504000-00011

    authors: Janelli LM

    更新日期:1995-04-01 00:00:00

  • Improving deep vein thrombosis prophylaxis with mechanical modalities in surgical intensive care unit.

    abstract::Deep vein thrombosis remains a source of adverse outcomes in surgical patients. Deep vein thrombosis is preventable with prophylactic intervention. The success of noninvasive mechanical modalities for prophylaxis relies on compliance with correct application. The goals of this project were to create a guideline that r...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000075

    authors: Restrepo P,Jameson DL,Carroll DL

    更新日期:2015-01-01 00:00:00

  • "The less-than-perfect medication system": a systems approach to improvement.

    abstract::The 1999 Institute of Medicine (IOM) report increased the focus by health care providers, regulators, and the public on the cause and effect of medical errors. The IOM report recognizes the complexity of the problem of medical errors and advocates a systematic approach to error reduction. Medication delivery systems i...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200207000-00004

    authors: Hronek C,Bleich MR

    更新日期:2002-07-01 00:00:00

  • An interdisciplinary approach to transitioning ventilator-dependent patients to home.

    abstract::Home mechanical ventilation was once a remote idea and thought to be used only in extreme cases. However, patient preference as well as limited financial resources to care for these patients in a long-term setting is forcing acute care facilities and families to make the choice of home care. This article describes how...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-200401000-00012

    authors: Warren ML,Jarrett C,Senegal R,Parker A,Kraus J,Hartgraves D

    更新日期:2004-01-01 00:00:00

  • Multidimensional outcomes in intravenous access device maintenance: a pilot study.

    abstract::The nursing and pharmacology literature of 1988 to 1992 generally encouraged a change in nursing practice with regard to maintenance of peripheral intravenous access devices in adults. Although recommendations were based on data, methodological limitations in many studies prevented enthusiastic change from heparinized...

    journal_title:Journal of nursing care quality

    pub_type: 临床试验,杂志文章,随机对照试验

    doi:10.1097/00001786-199607000-00003

    authors: Reineck C,Reineck TC Jr

    更新日期:1996-07-01 00:00:00

  • Coordinating the roles of nursing home staff and families of elderly nursing home residents.

    abstract::This study examines families' and nurses' perceptions of the functions that should be performed by families of elderly nursing home residents and whether there is congruency between nursing staff and families' perceptions. This was a quasi-experimental study and was based on questionnaires distributed among 85 nurses ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e3181a8b257

    authors: Natan MB

    更新日期:2009-10-01 00:00:00

  • Using Palliative Care Nurses in a Supportive Care Program to Reduce Hospital Utilization for Patients With Multiple Chronic Conditions.

    abstract:BACKGROUND:Health care organizations are designing comprehensive care programs to reduce hospital utilization by high-risk patients with multiple chronic illnesses. LOCAL PROBLEM:A community hospital recognized patients with multiple chronic conditions had higher rates of inpatient stays and emergency department (ED) ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000482

    authors: Allen A,Frederick L,Hovey SL

    更新日期:2021-01-01 00:00:00

  • Readmission Reduction Strategies for Patients Discharged to Skilled Nursing Facilities: A Case Study From 2 Hospital Systems in 1 City.

    abstract:BACKGROUND:Some hospitals seek integration with skilled nursing facilities (SNFs) to reduce readmissions while others focus more on patients discharged home. PURPOSE:Our objective was to understand different approaches for readmission reduction for patients discharged to SNFs based on contrasting strategies from 2 com...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000459

    authors: McHugh JP,Shield RR,Gadbois EA,Winblad U,Mor V,Tyler DA

    更新日期:2021-01-01 00:00:00

  • Workplace empowerment and magnet hospital characteristics as predictors of patient safety climate.

    abstract::This study tested a theoretical model derived from Kanter's theory of workplace empowerment by surveying a random sample of 300 registered nurses employed in acute care hospitals across the Canadian province of Ontario. The results of this study effectively replicated the findings of a previous exploratory study. Spec...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e31818f5506

    authors: Armstrong K,Laschinger H,Wong C

    更新日期:2009-01-01 00:00:00

  • Stressful nurses: the effect on patient outcomes.

    abstract::The article describes a study that measured, over a 3-month period, staffing problems, including turnover rates; nurse incidents, including absenteeism, back injuries, and needle sticks; and patient incidents, including falls and medication errors. The self-reported stress of the nurses caring for these patients was r...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:

    authors: Dugan J,Lauer E,Bouquot Z,Dutro BK,Smith M,Widmeyer G

    更新日期:1996-04-01 00:00:00

  • Staff Working Life and Older Persons' Satisfaction With Care: A Multilevel, Correlational Design.

    abstract:BACKGROUND:The importance of staff working life for staff well-being has been demonstrated in several studies; less research has focused on staff working life and older persons' satisfaction with care. PURPOSE:The study aim was to study relationships between 1) staff assessments of their structural conditions/empowerm...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000463

    authors: Engström M,Högberg H,Strömberg A,Hagerman H,Skytt B

    更新日期:2021-01-01 00:00:00

  • Verifying nursing home care quality using minimum data set quality indicators and other quality measures.

    abstract::Researchers, providers and government agencies have devoted time and resources to the development of a set of Quality Indicators derived from Minimum Data Set (MDS) data. Little effort has been directed toward verifying that Quality Indicators derived from MDS data accurately measure nursing home quality. Researchers ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章,多中心研究

    doi:10.1097/00001786-199712000-00011

    authors: Rantz MJ,Popejoy L,Mehr DR,Zwygart-Stauffacher M,Hicks LL,Grando V,Conn VS,Porter R,Scott J,Maas M

    更新日期:1997-12-01 00:00:00

  • Using conformational positioning to reduce hospital-acquired pressure ulcers.

    abstract::Prevention of pressure ulcers is an ongoing concern. This article reports on the evaluation and usage of a new positioning device that adapts to the contours of the body and led to a decrease in the incidence of nosocomial pressure ulcers in a cardiothoracic intensive care unit. ...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0b013e3182a79ca9

    authors: Brennan MR,Laconti D,Gilchrist R

    更新日期:2014-04-01 00:00:00

  • Application of total quality management to unit-based quality assessment and improvement.

    abstract::The paradigm is shifting in health care. The current emphasis is on total quality management (TQM). The authors describe a model, Quality in Daily Work (QIDW), which may be used to assist in the implementation of TQM at the unit level. QIDW is patterned after Juran's Trilogy of quality planning, quality control, and q...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/00001786-199407000-00005

    authors: Recker D,Oie M

    更新日期:1994-07-01 00:00:00

  • Impact of Altered Medication Administration Time on Interdisciplinary Bedside Rounds on Academic Medical Ward.

    abstract::Interdisciplinary rounds provide a valuable venue for delivering patient-centered care but are difficult to implement due to time constraints and coordination challenges. In this article, we describe a unique model for fostering a culture of bedside interdisciplinary rounds through adjustment of the morning medication...

    journal_title:Journal of nursing care quality

    pub_type: 杂志文章

    doi:10.1097/NCQ.0000000000000233

    authors: Young E,Paulk J,Beck J,Anderson M,Burck M,Jobman L,Stickrath C

    更新日期:2017-07-01 00:00:00