Abstract：
BACKGROUND:Workplace violence in emergency primary health care is prevalent, but longitudinal studies using validated assessment scales to describe the characteristics of workplace violence in these settings are lacking. The aim of the present study was to determine the characteristics of aggressive incidents in emergency primary health care clinics in Norway. METHODS:Incidents of workplace violence were reported with the Staff Observation Aggression Scale - Revised Emergency (SOAS-RE). The study was conducted in ten emergency primary health care clinics over a period of one year. RESULTS:A total of 320 aggressive incidents were registered. The mean overall SOAS-RE score for reported aggressive incidents was 9.7 on a scale from 0 to 22, and 60% of the incidents were considered severe. Incidents of verbal aggression accounted for 31.6% of all reported incidents, threats accounted for 24.7%, and physical aggression accounted for 43.7%. Verbal aggression was most often provoked by long waiting time. Physical aggression was most often provoked when the patient had to go through an involuntary assessment of health condition. Almost one third of the aggressors were females, and nurses were the most frequent targets of all aggression types. No differences in psychological stress were found between types of aggression. CONCLUSIONS:This study shows that workplace violence in emergency primary health care clinics is a severe problem. Patterns in provocation and consequences of aggressive incidents can be used to improve our understanding of and prevention and follow-up procedures of such incidents.
journal_name
BMC Health Serv Resjournal_title
BMC health services researchauthors
Johnsen GE,Morken T,Baste V,Rypdal K,Palmstierna T,Johansen IHdoi
10.1186/s12913-019-4856-9subject
Has Abstractpub_date
2020-01-13 00:00:00pages
33issue
1issn
1472-6963pii
10.1186/s12913-019-4856-9journal_volume
20pub_type
杂志文章abstract：BACKGROUND:Community Health Workers (CHWs) are an important human resource in improving community malaria intervention coverages and success in reducing malaria incidence has been attributed to them. However, despite this attribution, malaria resurgence cases have been reported in various countries including Zambia. Th...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05458-1
更新日期：2020-07-02 00:00:00
abstract：BACKGROUND:In many European countries, Occupational Health and Safety (OHS) providers report their activities and results annually. Ideally, this report should offer an overview of their activities and of the outcome regarding occupational health and safety. To establish a set of epidemiological and performance indicat...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-14-410
更新日期：2014-09-19 00:00:00
abstract：BACKGROUND:According to the World Health Organization, essential surgery should be recognized as an essential component of universal health coverage. In Ghana, insurance is associated with a reduction in maternal mortality and improved access to essential medications, but whether it eliminates financial barriers to sur...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-4887-2
更新日期：2020-01-17 00:00:00
abstract：BACKGROUND:The objective was to solve two problems of an already validated scale measuring inpatient opinion on care: 1) a high non-response rate for some items due to the "not applicable" response option and 2) a skewed score distribution with high ceiling effect. METHODS:The EQS-H scale ("échelle de qualité des soin...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-7-197
更新日期：2007-12-03 00:00:00
abstract：BACKGROUND:Prevalence studies usually depend on self-report of disease status in survey data or administrative data collections and may over- or under-estimate disease prevalence. The establishment of a linked data collection provided an opportunity to explore the accuracy and completeness of capture of information abo...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-13-481
更新日期：2013-11-19 00:00:00
abstract：BACKGROUND:Communication between involved parties is essential to ensure coordinated and safe health care delivery. However, existing literature reveals that the information relayed in the referral process is seen as insufficient by the receivers. It is unknown how this insufficiency affects the quality of care, and va...
journal_title：BMC health services research
pub_type： 杂志文章,评审
doi：10.1186/s12913-016-1941-1
更新日期：2017-01-03 00:00:00
abstract：BACKGROUND:Access to healthcare in remote areas is difficult and telehealth could be a promising avenue if accepted by the population. The aim of this study is to assess social acceptance and population confidence in telehealth in the Province of Quebec. METHODS:We conducted a survey using a questionnaire assessing th...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-015-0727-1
更新日期：2015-02-21 00:00:00
abstract：BACKGROUND:Inequity of accessibility to and utilization of reproductive health (RH) services among youths is a global concern, especially in resource-limited areas. The level of inequity also varies by cultural and socio-economic contexts. To tailor RH services to the needs of youths, relevant solutions are required. T...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-12-458
更新日期：2012-12-15 00:00:00
abstract：BACKGROUND:There are many instruments available freely for evaluating obstetric care quality in low-resource settings. However, this profusion can be confusing; moreover, evaluation instruments need to be adapted to local issues. In this article, we present tools we developed to guide the choice of instruments and desc...
journal_title：BMC health services research
pub_type： 杂志文章,评审
doi：10.1186/1472-6963-10-20
更新日期：2010-01-20 00:00:00
abstract：BACKGROUND:In 2000, midwifery was regulated in the Canadian Province of Manitoba. Since the establishment of the midwifery program, little formal research has analyzed the utilization of regulated midwifery services. In Manitoba, the demand for midwifery services has exceeded the number of midwives in practice. The spe...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-016-1334-5
更新日期：2016-03-15 00:00:00
abstract：BACKGROUND:Perinatal depression is common in low and middle income countries (LAMICs). Task sharing interventions have been implemented to treat perinatal depression in these settings, as a way of dealing with staff shortages. Task sharing allows lay health workers to provide services for less complex cases while being...
journal_title：BMC health services research
pub_type： 杂志文章,meta分析,评审
doi：10.1186/s12913-018-3030-0
更新日期：2018-03-23 00:00:00
abstract：BACKGROUND:Characteristics associated with acceptance of dataset linkages and health data linkage data quality were analyzed. METHODS:Participants from the 2011 Taiwan Longitudinal Study on Aging were asked to link their epidemiological data with concurrent and future medical claim datasets. Characteristics associated...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-018-3738-x
更新日期：2018-12-03 00:00:00
abstract：BACKGROUND:There is no clear evidence as to whether the co-location of primary care professionals in the same facility positively influences their way of working and the quality of healthcare as perceived by patients. The aim of this study was to identify the relationships between general practitioner (GP) co-location ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-018-2913-4
更新日期：2018-02-21 00:00:00
abstract：BACKGROUND:Comprehensive policies are becoming common for addressing wicked problems in health and social care. Success of these policies often varies between target organizations. This variation can often be attributed to contextual factors. However, there is a lack of knowledge about the conditions for successful pol...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-019-4591-2
更新日期：2019-10-22 00:00:00
abstract：BACKGROUND:The health care delivery system in the United States is facing cost and quality pressures that will require fundamental changes to remain viable. The optimal structures of the relationships between the hospital, medical school, and physicians have not been determined but are likely to have a large impact on ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-9-57
更新日期：2009-04-01 00:00:00
abstract：BACKGROUND:Advertising-a marketing communications method involving the paid use of mass media to deliver messages to desired audiences-represents one of the most common and effective avenues for engaging current and prospective patients. Although late to proliferate in the health services industry due to tradition, the...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05599-3
更新日期：2020-09-15 00:00:00
abstract：BACKGROUND:Role clarification is consistently documented as a challenging process for inter professional healthcare teams, despite being a core tenet of interprofessional collaboration. This paper explores the role clarification process in two previously unexplored contexts: i) in the dissemination phase of a quality i...
journal_title：BMC health services research
pub_type： 杂志文章,多中心研究
doi：10.1186/s12913-018-3474-2
更新日期：2018-09-03 00:00:00
abstract：BACKGROUND:Consumer e-Health is a potential solution to the problems of accessibility, quality and costs of delivering public healthcare services to patients. Although consumer e-Health has proliferated in recent years, it remains unclear if patients are willing and able to accept and use this new and rapidly developin...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-015-0726-2
更新日期：2015-02-21 00:00:00
abstract：BACKGROUND:Across low-income settings, community volunteers and health committee members support the formal health system - both routinely and amid emergencies - by engaging in health services such as referrals and health education. During the 2014-2015 Ebola epidemic, emerging reports suggest that community engagement...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-017-2414-x
更新日期：2017-07-18 00:00:00
abstract：BACKGROUND:For a patient, drug switches are not desirable (either between a brand-name drug and a generic drug, or between two generic drugs of the same active substance). Research into the causes of drug switches, and related adverse drug reactions, is hampered by the absence of quantitative data on drug switches. ME...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05494-x
更新日期：2020-07-13 00:00:00
abstract：BACKGROUND:Drug costs increasingly pose a burden upon the otherwise inadequate health care resources and rational drug utilization is an important segment of every national health policy. Optimal patient care should be the goal of rational pharmacotherapy, whereby the economic burden of treatment is just one of the ele...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-14-343
更新日期：2014-08-15 00:00:00
abstract：BACKGROUND:Most existing research on medical clowns in health care services has investigated their usefulness mainly among child health consumers. In this research we examined multiple viewpoints of medical staff, clowns, and health consumers aiming to identify the optimal audience (adult or child health consumers) for...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05987-9
更新日期：2021-01-06 00:00:00
abstract：BACKGROUND:Despite continued investment, Maternal, Newborn and Child Health (MNCH) indicators in low and middle income countries have remained relatively poor. This could, in part, be explained by inadequate resources to adequately address these problems, inappropriate allocation of the available resources, or lack of ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-019-4170-6
更新日期：2019-07-08 00:00:00
abstract：BACKGROUND:Under a constrained health care budget, cost-increasing technologies may displace funds from existing health services. However, it is unknown what services are displaced and how such displacement takes place in practice. The aim of our study was to investigate how the Dutch hospital sector has dealt with the...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05086-9
更新日期：2020-03-30 00:00:00
abstract：BACKGROUND:Discrete choice experiments (DCEs) are attribute-driven experimental techniques used to elicit stakeholders' preferences to support the design and implementation of policy interventions. The validity of a DCE, therefore, depends on the appropriate specification of the attributes and their levels. There have ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-14-235
更新日期：2014-05-22 00:00:00
abstract：BACKGROUND:Advances in the management of retinal diseases have been fast-paced as new treatments become available, resulting in increasing numbers of patients receiving treatment in hospital retinal services. These patients require frequent and long-term follow-up and repeated treatments, resulting in increased pressur...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-018-3560-5
更新日期：2018-10-04 00:00:00
abstract：BACKGROUND:The lack of availability of skilled providers in low- and middle- income countries is considered to be an important barrier to achieving reductions in maternal and child mortality. However, there is limited research on programs increasing the availability of skilled birth attendants in developing countries. ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-017-2284-2
更新日期：2017-05-18 00:00:00
abstract：BACKGROUND:To discriminatively evaluate the cost-saving effects of a disease management program for diabetic nephropathy patients through care process rectification and, subsequently, improved health outcomes. METHODS:This study links public medical insurance claims data to the health records of a disease management p...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-020-05297-0
更新日期：2020-05-11 00:00:00
abstract：BACKGROUND:To describe the maternity care experiences of Aboriginal and/or Torres Strait Islander women in Queensland, Australia and to identify areas for policy and practice improvements. METHODS:A culturally-tailored survey requesting both quantitative and qualitative information was completed by respondents either ...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/1472-6963-14-196
更新日期：2014-05-01 00:00:00
abstract：BACKGROUND:Continuous medical education strategies, including academic detailing (AD), have mixed effects on the quality of prescribing in general practice. Alongside a cluster-randomized controlled trial (cRCT) to assess the effectiveness of AD visits (on appropriate prescribing of analgesics for chronic pain in osteo...
journal_title：BMC health services research
pub_type： 杂志文章
doi：10.1186/s12913-017-2797-8
更新日期：2017-12-21 00:00:00
