Improving the No-Show Rate of New Patients in Outpatient Psychiatric Practice: An Advance Practice Nurse-Initiated Telephone Engagement Protocol Quality Improvement Project.

Abstract:

PURPOSE:The aim is to improve the uptake of psychiatric services for new patients being referred from primary care, counseling, and hospital discharge follow-up care. DESIGN AND METHODS:A convenience sample of 18 new patients participated in a provider-initiated telephone protocol to increase knowledge related to psychiatric treatment and remind patients of appointments the day before the initial visit. FINDINGS:Fifteen patients attended the initial visit, resulting in a 26% reduction rate of no-show rates from 27% the previous year to 20% in a 3-month period. PRACTICE IMPLICATIONS:Introduction and reminder calls by psychiatric providers improve no-show rates.

authors

Clouse KM,Williams KA,Harmon JM

doi

10.1111/ppc.12146

subject

Has Abstract

pub_date

2017-04-01 00:00:00

pages

127-134

issue

2

eissn

0031-5990

issn

1744-6163

journal_volume

53

pub_type

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