Evaluation of an accident and emergency teleconsultation service for north-east Scotland.

Abstract:

:We evaluated an accident and emergency teleconsultation service provided to 14 community hospitals in north-east Scotland. Each community hospital was equipped with a videoconferencing system and a document camera to allow transmission of radiographs. The network used 384 kbit/s ISDN connections. A total of 1392 teleconsultations were recorded during a 12-month study period. Seventy-seven per cent of patients (n = 1072) were managed locally and 23% (n = 320) were transferred to Aberdeen. The majority (95%) of teleconsultations were conducted on weekdays, and 90% of these occurred between the hours of 09:00 and 16:00. The mean delay in contacting a doctor was 9 min and the mean consultation time was 10 min. The majority of patients were suffering from fractures or suspected fractures of the limbs. Radiograph transmission was used in 75% of all teleconsultations. A high degree of satisfaction was recorded by all users of the service.

journal_name

J Telemed Telecare

authors

Brebner EM,Brebner JA,Ruddick-Bracken H,Wootton R,Ferguson J,Palombo A,Pedley D,Rowlands A,Fraser S

doi

10.1258/135763304322764130

subject

Has Abstract

pub_date

2004-01-01 00:00:00

pages

16-20

issue

1

eissn

1357-633X

issn

1758-1109

journal_volume

10

pub_type

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