Personal continuity and access in UK general practice: a qualitative study of general practitioners' and patients' perceptions of when and how they matter.

Abstract:

BACKGROUND:Personal continuity is a core value for family practice, but policy and performance targets emphasise other aspects of care, particularly waiting times for consultation. This study examined patient and general practitioner (GP) perceptions of the value of personal continuity and rapid access, and the relationship between them. METHODS:Qualitative analysis of semi-structured interviews with a purposive sample of 16 GPs and 32 patients in the Lothian region of Scotland, to identify whether, how, why and in which circumstances personal continuity and rapid access were valued. RESULTS:From the patients' perspective, what mattered was 'access to appropriate care' depending on the problem to be dealt with. For a few patients, rapid access was the only priority. For most, rapid access was balanced against greater involvement in the consultation when seeing 'their' trusted doctor, which was particularly valued for chronic, complex and emotional problems. GPs focused on the value of personal continuity in the consultation for improving the diagnosis and management of the same kinds of problem. GPs did not perceive enabling access to be a core part of their work. There was little evidence that GPs routinely discussed with patients when or how personal continuity and access should be balanced. CONCLUSION:'Access to appropriate care' from the patients' perspective is not fully addressed by GPs' focus on personal continuity, nor by performance targets focused only on speed of access. GPs need to make enabling access as much a part of their core values as personal continuity, and access targets need to be based on less simplistic measures that account for the appropriateness of care as well as speed of access.

journal_name

BMC Fam Pract

journal_title

BMC family practice

authors

Guthrie B,Wyke S

doi

10.1186/1471-2296-7-11

keywords:

subject

Has Abstract

pub_date

2006-02-24 00:00:00

pages

11

issn

1471-2296

pii

1471-2296-7-11

journal_volume

7

pub_type

杂志文章
  • Research activity and capacity in primary healthcare: the REACH study: a survey.

    abstract:BACKGROUND:Despite increased investment in primary care research and development (R&D), the level of engagement of primary healthcare professionals with research remains poor. The aim of this study is to assess the level of research activity and capacity for research among primary healthcare professionals in a health a...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-10-33

    authors: Glynn LG,O'Riordan C,MacFarlane A,Newell J,Iglesias AA,Whitford D,Cantillon P,Murphy AW

    更新日期:2009-05-11 00:00:00

  • An interactive workshop plus locally adapted guidelines can improve general practitioners asthma management and knowledge: a cluster randomised trial in the Australian setting.

    abstract:BACKGROUND:A cluster randomised trial was conducted to determine the effectiveness of locally adapted practice guidelines and education about paediatric asthma management, delivered to general practitioners (GPs) in small group interactive workshops. METHODS:Twenty-nine practices were randomly allocated to one of thre...

    journal_title:BMC family practice

    pub_type: 杂志文章,随机对照试验

    doi:10.1186/1471-2296-9-22

    authors: Liaw ST,Sulaiman ND,Barton CA,Chondros P,Harris CA,Sawyer S,Dharmage SC

    更新日期:2008-04-20 00:00:00

  • The University of Limerick Education and Research Network for General Practice (ULEARN-GP): practice characteristics and general practitioner perspectives.

    abstract:BACKGROUND:A well-functioning general practice sector that has a strong research component is recognised as a key foundation of any modern health system. General practitioners (GPs) are more likely to collaborate in research if they are part of an established research network. The primary aims of this study are to desc...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-020-1100-y

    authors: O'Regan A,Hayes P,O'Connor R,Casey M,O'Dwyer P,Culhane A,O'Donnell P,Stack G,Cuddihy J,O'Connell B,O'Flynn J,Cullen W,O'Doherty J,O'Connell M,Glynn L

    更新日期:2020-02-05 00:00:00

  • Nurses' perceptions towards the delivery and feasibility of a behaviour change intervention to enhance physical activity in patients at risk for cardiovascular disease in primary care: a qualitative study.

    abstract:BACKGROUND:Self-management support is widely accepted for the management of chronic conditions. Self-management often requires behaviour change in patients, in which primary care nurses play a pivotal role. To support patients in changing their behaviour, the structured behaviour change Activate intervention was develo...

    journal_title:BMC family practice

    pub_type: 杂志文章,随机对照试验

    doi:10.1186/s12875-018-0888-1

    authors: Westland H,Koop Y,Schröder CD,Schuurmans MJ,Slabbers P,Trappenburg JCA,Vervoort SCJM

    更新日期:2018-12-12 00:00:00

  • Deprescribing medication in very elderly patients with multimorbidity: the view of Dutch GPs. A qualitative study.

    abstract:BACKGROUND:Elderly patients with multimorbidity who are treated according to guidelines use a large number of drugs. This number of drugs increases the risk of adverse drug events (ADEs). Stopping medication may relieve these effects, and thereby improve the patient's wellbeing. To facilitate management of polypharmacy...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-13-56

    authors: Schuling J,Gebben H,Veehof LJ,Haaijer-Ruskamp FM

    更新日期:2012-07-09 00:00:00

  • How do older adults understand and manage distress? A qualitative study.

    abstract:BACKGROUND:Distress is an expected emotional response to a negative life event. Experiences common in later life may trigger distress such as bereavement or loss of physical mobility. Distress is considered to be distinct to anxiety and/or depression and is not diagnostically labelled as a mental health problem. Older ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-020-01152-7

    authors: Moult A,Kingstone T,Chew-Graham CA

    更新日期:2020-05-04 00:00:00

  • Competencies to promote collaboration between primary and secondary care doctors: an integrative review.

    abstract:BACKGROUND:In a society where ageing of the population and the increasing prevalence of long-term conditions are major issues, collaboration between primary and secondary care is essential to provide continuous, patient-centred care. Doctors play an essential role at the primary-secondary care interface in realising 's...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-020-01234-6

    authors: Janssen M,Sagasser MH,Fluit CRMG,Assendelft WJJ,de Graaf J,Scherpbier ND

    更新日期:2020-09-02 00:00:00

  • The value of signs, symptoms and plasma heart-type fatty acid-binding protein (H-FABP) in evaluating patients presenting with symptoms possibly matching acute coronary syndrome: background and methods of a diagnostic study in primary care.

    abstract:BACKGROUND:Chest complaints presented to a general practitioner (GP) are frequently caused by diseases which have advantageous outcomes. However, in some cases, acute coronary syndrome (ACS) is present (1.5-22% of cases). The patient's signs, symptoms and electrocardiography results are insufficient diagnostic tools to...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-014-0203-8

    authors: Willemsen RT,Buntinx F,Winkens B,Glatz JF,Dinant GJ,‘RAPIDA’-study team.

    更新日期:2014-12-12 00:00:00

  • The GP Patient Survey for use in primary care in the National Health Service in the UK--development and psychometric characteristics.

    abstract:BACKGROUND:The UK National GP Patient Survey is one of the largest ever survey programmes of patients registered to receive primary health care, inviting five million respondents to report their experience of NHS primary healthcare. The third such annual survey (2008/9) involved the development of a new survey instrume...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-10-57

    authors: Campbell J,Smith P,Nissen S,Bower P,Elliott M,Roland M

    更新日期:2009-08-22 00:00:00

  • Correlation of same-visit HbA1c test with laboratory-based measurements: a MetroNet study.

    abstract:BACKGROUND:Glycated hemoglobin (HbA1c) results vary by analytical method. Use of same-visit HbA1c testing methodology holds the promise of more efficient patient care, and improved diabetes management. Our objective was to test the feasibility of introducing a same-visit HbA1c methodology into busy family practice cent...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-6-28

    authors: Schwartz KL,Monsur JC,Bartoces MG,West PA,Neale AV

    更新日期:2005-07-13 00:00:00

  • Lifestyle counseling in hypertension-related visits--analysis of video-taped general practice visits.

    abstract:BACKGROUND:The general practitioner (GP) can play an important role in promoting a healthy lifestyle, which is especially relevant in people with an elevated risk of cardiovascular diseases due to hypertension. Therefore, the aim of this study was to determine the frequency and content of lifestyle counseling about wei...

    journal_title:BMC family practice

    pub_type: 杂志文章,多中心研究

    doi:10.1186/1471-2296-9-58

    authors: Milder IE,Blokstra A,de Groot J,van Dulmen S,Bemelmans WJ

    更新日期:2008-10-14 00:00:00

  • The challenges of boundary spanners in supporting inter-organizational collaboration in primary care--a qualitative study of general practitioners in a new role.

    abstract:BACKGROUND:The visions of more integrated care have created new roles and accountabilities for organizations and professionals. Thus, professionals are increasingly expected to engage in boundary spanning activities in order to facilitate inter-organizational and inter-sectoral collaboration. However, this task can be ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-015-0231-z

    authors: Kousgaard MB,Joensen AS,Thorsen T

    更新日期:2015-02-13 00:00:00

  • Goal setting is insufficiently recognised as an essential part of shared decision-making in the complex care of older patients: a framework analysis.

    abstract:BACKGROUND:Multimorbidity poses a challenge for decision-making processes and requires that more attention is paid to patient goals, preferences and needs; however, goal setting is not yet widely recognised as a core aspect of the shared decision-making (SDM) approach. This study aims to analyse clinician perceptions o...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-019-0966-z

    authors: Vermunt N,Elwyn G,Westert G,Harmsen M,Olde Rikkert M,Meinders M

    更新日期:2019-06-06 00:00:00

  • Recognition of depression and anxiety and their association with quality of life, hospitalization and mortality in primary care patients with heart failure - study protocol of a longitudinal observation study.

    abstract:BACKGROUND:International disease management guidelines recommend the regular assessment of depression and anxiety in heart failure patients. Currently there is little data on the effect of screening for depression and anxiety on the quality of life and the prognosis of heart failure (HF). We will investigate the associ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-14-180

    authors: Eisele M,Blozik E,Störk S,Träder JM,Herrmann-Lingen C,Scherer M

    更新日期:2013-11-27 00:00:00

  • General practitioner attitudes to the care of people with epilepsy: an examination of clustering within practices and prediction of patient-rated quality of care.

    abstract:BACKGROUND:There is wide variation in the quality of care provided by primary care practices to individuals with chronic illnesses. Individual doctor attitudes and interest have been demonstrated to influence patient outcomes in some instances. Given the trend towards larger practices and part-time working, continuity ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-6-9

    authors: Thapar AK,Roland MO

    更新日期:2005-03-01 00:00:00

  • Raising positive expectations helps patients with minor ailments: a cross-sectional study.

    abstract:BACKGROUND:Consultations for minor ailments constitute a large part of the workload of general practitioners (GPs). As medical interventions are not always available, specific communication strategies, such as active listening and positive communication, might help GPs to handle these problems adequately. This study ex...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-9-38

    authors: Fassaert T,van Dulmen S,Schellevis F,van der Jagt L,Bensing J

    更新日期:2008-06-30 00:00:00

  • A qualitative study of primary care clinicians' views of treating childhood obesity.

    abstract:BACKGROUND:The prevalence of childhood obesity is rising and the UK Government have stated a commitment to addressing obesity in general. One method has been to include indicators relating to obesity within the GP pay-for-performance Quality and Outcomes Framework (QOF) contract. This study aimed to explore general pra...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-8-50

    authors: Walker O,Strong M,Atchinson R,Saunders J,Abbott J

    更新日期:2007-09-03 00:00:00

  • Avoidance as a strategy of (not) coping: qualitative interviews with carers of Huntington's Disease patients.

    abstract:BACKGROUND:Since Huntington's Disease (HD) is a familial disease with an average onset in the mid-thirties, one might expect that spousal carers are concerned with providing care for off-spring who may turn out to be affected. METHODS:This study involved ten face-to-face interviews with carers of spouses affected by H...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-6-38

    authors: Lowit A,van Teijlingen ER

    更新日期:2005-09-14 00:00:00

  • Women with symptoms of uncomplicated urinary tract infection are often willing to delay antibiotic treatment: a prospective cohort study.

    abstract:BACKGROUND:Women presenting with symptoms of acute uncomplicated urinary tract infection (UTI) are often prescribed antibiotics. However, in 25 to 50% of symptomatic women not taking antibiotics, symptoms recover spontaneously within one week. It is not known how many women are prepared to delay antibiotic treatment. W...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-14-71

    authors: Knottnerus BJ,Geerlings SE,Moll van Charante EP,ter Riet G

    更新日期:2013-05-31 00:00:00

  • Organisational targets of patient safety improvement programs in primary care; an international web-based survey.

    abstract:BACKGROUND:Organisational problems contribute to many errors in healthcare delivery. Our objective was to identify the most important organisational items in primary care which could be targeted by programs to improve patient safety. METHODS:A web-based survey was undertaken in an international panel of 65 experts on ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-14-145

    authors: Wammes JJ,Verstappen W,Gaal S,Wensing M

    更新日期:2013-10-01 00:00:00

  • Episodes of care in a primary care walk-in clinic at a refugee camp in Germany - a retrospective data analysis.

    abstract:BACKGROUND:From 2015 to 2016 Germany faced an influx of 1.16 million asylum seekers. In the state of Hamburg Primary Care walk-in clinics (PCWC) were commissioned at refugee camps because the high number of residents (57,000 individuals) could not be provided with access to regular healthcare services. Our study aims w...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-020-01253-3

    authors: Oltrogge JH,Schäfer I,Schlichting D,Jahnke M,Rakebrandt A,Pruskil S,Wagner HO,Lühmann D,Scherer M

    更新日期:2020-09-21 00:00:00

  • Patient recall of receiving lifestyle advice for overweight and hypertension from their General Practitioner.

    abstract:BACKGROUND:Overweight, obesity and hypertension can be prevented through improvements in lifestyle including nutrition and physical activity. General practitioners (GPs) in Australia have access to over 90% of the population in the course of a year and therefore, the general practice setting may be ideal to assist pati...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-11-8

    authors: Booth AO,Nowson CA

    更新日期:2010-02-01 00:00:00

  • Far from easy and accurate - detection of metabolic syndrome by general practitioners.

    abstract:BACKGROUND:Metabolic syndrome (MetS) is a major public health challenge. General practitioners (GPs) could play a key role in its recognition. However, it often remains undiagnosed in primary care. This study assesses how well GPs and patients recognise MetS among patients with coronary heart disease or at least one of...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-10-76

    authors: Helminen EE,Mäntyselkä P,Nykänen I,Kumpusalo E

    更新日期:2009-11-30 00:00:00

  • Who is on the primary care team? Professionals' perceptions of the conceptualization of teams and the underlying factors: a mixed-methods study.

    abstract:BACKGROUND:Due to the growing prevalence of elderly patients with multi-morbidity living at home, there is an increasing need for primary care professionals from different disciplinary backgrounds to collaborate as primary care teams. However, it is unclear how primary care professionals conceptualize teams and what un...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-017-0685-2

    authors: Doekhie KD,Buljac-Samardzic M,Strating MMH,Paauwe J

    更新日期:2017-12-28 00:00:00

  • Knowledge of stroke risk factors among primary care patients with previous stroke or TIA: a questionnaire study.

    abstract:BACKGROUND:Survivers of stroke or transient ischaemic attacks (TIA) are at risk of new vascular events. Our objective was to study primary health care patients with stroke/TIA regarding their knowledge about risk factors for having a new event of stroke/TIA, possible associations between patient characteristics and pat...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-11-47

    authors: Sloma A,Backlund LG,Strender LE,Skånér Y

    更新日期:2010-06-15 00:00:00

  • Patients' experiences of alcohol screening and advice in primary care: a qualitative study.

    abstract:BACKGROUND:Despite evidence supporting the effectiveness of alcohol screening and brief advice to reduce heavy drinking, implementation in primary healthcare remains limited. The challenges that clinicians experience when delivering such interventions are well-known, but we have little understanding of the patient pers...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-020-01142-9

    authors: O'Donnell A,Hanratty B,Schulte B,Kaner E

    更新日期:2020-04-22 00:00:00

  • Association of self-rated health with multimorbidity, chronic disease and psychosocial factors in a large middle-aged and older cohort from general practice: a cross-sectional study.

    abstract:BACKGROUND:The prevalence of coexisting chronic conditions (multimorbidity) is rising. Disease labels, however, give little information about impact on subjective health and personal illness experience. We aim to examine the strength of association of single and multimorbid physical chronic diseases with self-rated hea...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/s12875-014-0185-6

    authors: Mavaddat N,Valderas JM,van der Linde R,Khaw KT,Kinmonth AL

    更新日期:2014-11-25 00:00:00

  • Child overweight in general practice - parents' beliefs and expectations - a questionnaire survey study.

    abstract:BACKGROUND:Care for overweight children in general practice involves collaboration with parents. Acknowledging the parents' frames of references is a prerequisite for successful management. We therefore aimed to analyse parental beliefs about the presumed causes and consequences of overweight in children and expectatio...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-14-152

    authors: Andersen MK,Christensen B,Søndergaard J

    更新日期:2013-10-11 00:00:00

  • Understanding the work of general practitioners: a social science perspective on the context of medical decision making in primary care.

    abstract:BACKGROUND:The work of general practitioners (GPs) is increasingly being looked at from the perspective of the strategies and factors shaping it. This reflects the importance given to primary care services in health care system reform. However, the literature provides little insight into the medical decision-making pro...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-9-12

    authors: Geneau R,Lehoux P,Pineault R,Lamarche P

    更新日期:2008-02-19 00:00:00

  • Implementing a fax referral program for quitline smoking cessation services in urban health centers: a qualitative study.

    abstract:BACKGROUND:Fax referral services that connect smokers to state quitlines have been implemented in 49 U.S. states and territories and promoted as a simple solution to improving smoker assistance in medical practice. This study is an in-depth examination of the systems-level changes needed to implement and sustain a fax ...

    journal_title:BMC family practice

    pub_type: 杂志文章

    doi:10.1186/1471-2296-10-81

    authors: Cantrell J,Shelley D

    更新日期:2009-12-17 00:00:00