Effect on hospital attendance rates of giving patients a copy of their referral letter: randomised controlled trial.

Abstract:

OBJECTIVES:To investigate whether sending patients a copy of their referral letter can reduce non-attendance at outpatient departments. DESIGN:Blinded randomised controlled trial. SETTING:13 general practices in Exeter, Devon. SUBJECTS:2078 new consultant referrals from 26 doctors. MAIN OUTCOME MEASURES:Non-attendance at outpatient departments. RESULTS:The doctors excluded 117 (5.6%) referrals, and 100 (4.8%) received no appointment. Attendance data were available for 1857 of the 1861 patients sent an appointment (99.8%). The receipt of a copy letter had no effect on the non-attendance rate: copy 50/912 (5.5%) versus control 50/945 (5.3%). CONCLUSION:Copy letters are ineffective in reducing non-attendance at outpatient departments.

journal_name

BMJ

authors

Hamilton W,Round A,Sharp D

doi

10.1136/bmj.318.7195.1392

keywords:

subject

Has Abstract

pub_date

1999-05-22 00:00:00

pages

1392-5

issue

7195

eissn

0959-8138

issn

1756-1833

journal_volume

318

pub_type

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