Students' satisfaction and continued intention toward e-learning: a theory-based study.

Abstract:

:Coronavirus disease (COVID-19) has forced the urgent lockdown of schools and colleges worldwide. To ensure the continuity of education a shift from traditional teaching to e-learning was required. This study aims to identify factors that affect students' satisfaction and continued intention towards e-learning. A questionnaire was distributed to medical and dental students (second to sixth year) from different universities in Saudi Arabia. The study synthesizes the expectation-confirmation theory (ECT) and the theory of planned behavior (TPB) to predict students' satisfaction and intention to continue using e-learning using a validated self-administered questionnaire. We used the structural equation model to analyze the results and assess the study's hypotheses. A total of 870 completed questionnaires were received (67% response rate). The results showed that students were at a moderate level of satisfaction (median = 3.5). According to the ECT, both perceived usefulness and confirmation significantly influenced students' satisfaction (β = -.69 and β = .82, respectively). Satisfaction was the strongest predictor of students' continued intention (β = 1.95). Among the TPB constructs, perceived behavioral control (β = .51), attitudes (β = .39), and subjective norms (β = .36) had a significant positive influence on their intention to use e-learning. The results suggest efforts to increase students' satisfaction and intention with e-learning should be directed to adopting easy and useful e-learning platforms. In addition, training and motivating students to continue e-learning and increasing their confidence to ensure the effective and efficient use of such teaching modalities.

journal_name

Med Educ Online

journal_title

Medical education online

authors

Rajeh MT,Abduljabbar FH,Alqahtani SM,Waly FJ,Alnaami I,Aljurayyan A,Alzaman N

doi

10.1080/10872981.2021.1961348

keywords:

["Continuous intention","e-learning","expectation-confirmation theory","satisfaction","theory of planned behavior"]

subject

Has Abstract

pub_date

2021-12-01 00:00:00

pages

1961348

issue

1

issn

1087-2981

journal_volume

26

pub_type

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