[The telephone accessibility of the prior appointment program].

Abstract:

OBJECTIVE:To determine the ease of access by telephone when making medical appointments. DESIGN:Cross-sectional, observational, random sample. SETTING:Primary care, Murcia Region. PATIENTS AND OTHER PARTICIPANTS:Centres with a previous appointments system (n = 25) and a random sample of the 276 practitioners involved (n = 97). We ruled out 4 practitioners for not having a telephone in their outer consulting room. MEASUREMENTS AND MAIN RESULTS:We made telephone calls until we had obtained appointments with each of the practitioners, across three hour blocks. The result was an average of 2,333 calls/appointment, with a deflection of 2,271. The mode and median were 1, and the range 26. We found differences in the distribution of the calls across the three blocks (p < 0.05). Comparing rural centres with urban, we found a lower average number of calls in the first two blocks (p < 0.01). CONCLUSIONS:Telephone accessibility is at an appropriate level, both in rural and urban areas.

journal_name

Aten Primaria

journal_title

Atencion primaria

authors

Sarmiento Gallego de la Sacristana M,Martínez Sánchez E,Marín López J,López-Picazo Ferrer JL,Albaladejo Nicolás E,Fernández Saura MR

subject

Has Abstract

pub_date

1993-04-30 00:00:00

pages

354-6

issue

7

eissn

0212-6567

issn

1578-1275

journal_volume

11

pub_type

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