Abstract：
OBJECTIVE:To determine the association between the format of physicians' opening questions that solicit patients' presenting concerns and patients' post-visit evaluations of (i.e., satisfaction with) the affective-relational dimension of physicians' communication. METHODS:Videotape and questionnaire data were collected from visits between 28 primary-care physicians and 142 adult patients with acute problems. Factor analysis resulted in three dependent variables derived from the 9-item Socioemotional Behavior subscale of the Medical Interview Satisfaction Scale. RESULTS:Question format was significantly, positively associated with patients' evaluations of physicians' listening (p=.028) and positive affective-relational communication (p=.046). CONCLUSION:Patients desire opportunities to present concerns in their own time and terms regardless of how extensively they act on this opportunity. PRACTICE IMPLICATIONS:Visits should be opened with general inquiries (e.g., What can I do for you today?) versus closed-ended requests for confirmation (e.g., Sore throat, huh?).
journal_name
Patient Educ Counsjournal_title
Patient education and counselingauthors
Robinson JD,Heritage Jdoi
10.1016/j.pec.2005.11.009subject
Has Abstractpub_date
2006-03-01 00:00:00pages
279-85issue
3eissn
0738-3991issn
1873-5134pii
S0738-3991(05)00332-0journal_volume
60pub_type
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journal_title：Patient education and counseling
pub_type： 杂志文章
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journal_title：Patient education and counseling
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journal_title：Patient education and counseling
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journal_title：Patient education and counseling
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journal_title：Patient education and counseling
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journal_title：Patient education and counseling
pub_type： 杂志文章,随机对照试验
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