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Developing communication skills in pharmacy: a systematic review of the use of simulated patient methods.

Abstract：

OBJECTIVE:To review the literature relating to the use of simulated patient methods to enhance communication skills of pharmacists. METHODOLOGY:We searched Embase, Lilacs, Medline, Scielo, and Scopus databases between 1980 and 2008, using "communication skills", "patient counseling" and "pharmacist" as keywords. This search was then further refined by using "simulated patients", "pseudo-customer", "standardized patients", and "mystery shoppers" as additional keywords. RESULTS:The initial search identified 241 published studies. Once further refined, 15 studies met inclusion criteria. CONCLUSION:The majority of studies had an assessment focus aimed at documenting counseling behavior of practicing pharmacists, rather than an educational focus aimed at equipping pharmacists with effective communication skills. In instances where simulated patient methods were used for educational purposes, little regard was given to the role of performance and corrective feedback in shaping communication behavior of pharmacists. The majority of studies failed to describe the competencies and skills being investigated in relation to communication in the practice of pharmacy. PRACTICE IMPLICATIONS:Simulated patient methods provide pharmacy educators with a tool for implementing communication skills in the practice of pharmacy and will serve as a basis for implementing communication skills development programs at the College of Pharmacy of the Federal University of Sergipe in Brazil.

journal_name

Patient Educ Couns

journal_title

Patient education and counseling

authors

Mesquita AR,Lyra DP Jr,Brito GC,Balisa-Rocha BJ,Aguiar PM,de Almeida Neto AC

doi

10.1016/j.pec.2009.07.012

subject

Has Abstract

pub_date

2010-02-01 00:00:00

pages

143-8

issue

2

eissn

0738-3991

issn

1873-5134

pii

S0738-3991(09)00313-9

journal_volume

78

pub_type

杂志文章,评审

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