Abstract：
OBJECTIVES:This study sought consensus-based indices for quality assessment of the public health service (QAPHS) to evaluate the service quality of public health in Shenzhen and other cities in China. STUDY DESIGN:A qualitative study. METHODS:A list of quality assessment indices was formed based on Donabedian theory. These indices were presented to an expert panel in a two-round Delphi study to establish a consensus view. A weight of indices was established to validate the applicability and practicability of the framework. The specialist authority coefficient and Kendall's W were also calculated based on statistical analysis. RESULTS:A total of 30 experts participated in the Delphi study. Consensus was reached on four first-grade indices, nine second-grade indices and 28 third-grade indices. The specialist authority coefficient (Cr) was high (between 0.88 and 0.92), while Kendall's coefficient (W) of all the indices was ＞0.5 with statistical significant differences (P ＜ 0.05). This indicated correlation among panelists and had high reliability. CONCLUSIONS:A unified and hierarchical quality assessment index framework for public health services was established. The framework should be further tested and improved in practice.
journal_name
Public Healthjournal_title
Public healthauthors
Zhao ZG,Cheng JQ,Xu SL,Hou WL,Richardus JHdoi
10.1016/j.puhe.2014.10.016subject
Has Abstractpub_date
2015-01-01 00:00:00pages
43-51issue
1eissn
0033-3506issn
1476-5616pii
S0033-3506(14)00286-8journal_volume
129pub_type
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