Taking data seriously: the value of actor-network theory in rethinking patient experience data.

Abstract:

:Hospitals are awash with patient experience data, much of it collected with the ostensible purpose of improving the quality of patient care. However, there has been comparatively little consideration of the nature and capacities of data itself. Using insights from actor-network theory, we propose that paying attention to patient experience data as having agency in particular hospital interactions allows us to better trace how and in what circumstances data lead (or fail to lead) to quality improvement.

authors

Desai A,Zoccatelli G,Adams M,Allen D,Brearley S,Rafferty AM,Robert G,Donetto S

doi

10.1177/1355819616685349

subject

Has Abstract

pub_date

2017-04-01 00:00:00

pages

134-136

issue

2

eissn

1355-8196

issn

1758-1060

journal_volume

22

pub_type

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