Critical observations on and suggested ways forward for healthcare communication during COVID-19: pEACH position paper.


OBJECTIVE:Communication in healthcare has influenced and been influenced by the COVID-19 pandemic. In this position paper, we share observations based on the latest available evidence and experiential knowledge that have emerged during the pandemic, with a specific focus on policy and practice. METHODS:This is a position paper that presents observations relating to policy and practice in communication in healthcare related to COVID-19. RESULTS:Through our critical observations as experts in the field of healthcare communication, we share our stance how healthcare communication has occured during the pandemic and suggest possible ways of improving policy and professional practice. We make recommendations for policy makers, healthcare providers, and communication experts while also highlighting areas that merit further investigation regarding healthcare communication in times of healthcare crises. CONCLUSION:We have witnessed an upheaval of healthcare practice and the development of policy on-the-run. To ensure that policy and practice are evidence-based, person-centred, more inclusive and equitable, we advocate for critical reflection on this symbiotic relationship between COVID-19 and the central role of communication in healthcare. PRACTICE IMPLICATIONS:This paper provides a summary of the key areas for development in communication in healthcare during COVID-19. It offers recommendations for improvement and a call to review policies and practice to build resilience and inclusive and equitable responsiveness in communication in healthcare.


Patient Educ Couns


White SJ,Barello S,Cao di San Marco E,Colombo C,Eeckman E,Gilligan C,Graffigna G,Jirasevijinda T,Mosconi P,Mullan J,Rehman SU,Rubinelli S,Vegni E,Krystallidou D




Has Abstract


2021-02-01 00:00:00














  • With whom did you have sex? Evaluation of a partner notification training for STI professionals using motivational interviewing.

    abstract:OBJECTIVE:To enhance partner notification (PN) practices in Dutch STI clinics, a PN training using motivational interviewing as core strategy was offered to STI professionals and evaluated. METHODS:The effectiveness of PN training on professionals' attitude, self-efficacy, skills and behavior toward PN, was examined u...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Op de Coul EL,Spijker R,van Aar F,van Weert Y,de Bruin M,Partner Notification Group.

    更新日期:2013-12-01 00:00:00

  • Communication problems on an oncology ward.

    abstract::Within the field of oncology, the communication of an unfavourable diagnosis is regarded as a stressful event that affects all members of the oncology team, as well as the patient. In this exploratory study we found that the communication problems between doctors, patients and nursing staff were related to insufficien...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: De Valck C,Van de Woestijne KP

    更新日期:1996-11-01 00:00:00

  • Women's preferences for contralateral prophylactic mastectomy: An investigation using protection motivation theory.

    abstract:OBJECTIVE:Most women diagnosed with unilateral breast cancer without BRCA1 or BRCA2 mutations are at low risk of contralateral breast cancer. Contralateral Prophylactic Mastectomy (CPM) decreases the relative risk of contralateral breast cancer, but may not increase life expectancy; yet international uptake is increasi...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Tesson S,Richards I,Porter D,Phillips KA,Rankin N,Musiello T,Marven M,Butow P

    更新日期:2016-05-01 00:00:00

  • Approaches to patient and family education with affective disorders.

    abstract::This paper provides an overview of prevalence, types, effects and treatment for affective disorders, with particular emphasis on educational and psychoeducational interventions. It reviews several models of psychoeducation including the approaches used in various programs at the Psychiatric hospital in which the autho...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,评审


    authors: Daley DC,Bowler K,Cahalane H

    更新日期:1992-04-01 00:00:00

  • Finding the right balance of physical activity: a focus group study about experiences among patients with chronic fatigue syndrome.

    abstract:OBJECTIVE:To explore contexts of experiences of physical activity perceived as beneficial or harmful for CFS patients. METHODS:A qualitative study with empirical data from two focus groups with purposive sampling. Mean age was 50, two of ten participants were male, and social demographics varied. Participants were inv...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Larun L,Malterud K

    更新日期:2011-05-01 00:00:00

  • Once a week not enough, twice a week not feasible? A randomised controlled exercise trial in long-term care facilities [ISRCTN87177281].

    abstract:OBJECTIVE:To evaluate the effectiveness of three different training protocols on physical function of older adults living in long-term care facilities. Emphasis was placed on feasibility in real-life situations. METHODS:Subjects (N=224) were randomised to 6 months of twice weekly (1) resistance training; (2) all-round...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,多中心研究,随机对照试验


    authors: Chin A Paw MJ,van Poppel MN,Twisk JW,van Mechelen W

    更新日期:2006-10-01 00:00:00

  • Low perceived service quality in community pharmacy is associated with poor medication adherence.

    abstract:OBJECTIVE:Community pharmacists are highly accessible healthcare professionals, whose regular contact with patients provides ongoing opportunities to improve medication safety and promote medication adherence. This study investigates whether patients who experience low service quality in community pharmacies are less a...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Carter S,Ng R,El-Den S,Schneider C

    更新日期:2021-02-01 00:00:00

  • Assessment of physician competency in patient education: reliability and validity of a model-based instrument.

    abstract:OBJECTIVE:Establish the inter-rater reliability and the concept, convergent and construct validity of an instrument for assessing the competency of physicians in patient education. METHODS:Three raters assessed the quality of patient education in 30 outpatient consultations with the CELI instrument. This instrument is...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Wouda JC,Zandbelt LC,Smets EM,van de Wiel HB

    更新日期:2011-10-01 00:00:00

  • Through interpreters' eyes: comparing roles of professional and family interpreters.

    abstract:OBJECTIVE:We describe and compare the perceptions of professional and family member interpreters concerning their roles and tasks as interpreters in primary care clinical encounters. METHODS:Encounters between physicians (19) and patients (24) accompanied by a professional (6) or a family (9) interpreter were videotap...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Rosenberg E,Seller R,Leanza Y

    更新日期:2008-01-01 00:00:00

  • Comparing patients' and their partners' preferences for adjuvant chemotherapy in early breast cancer.

    abstract:OBJECTIVE:Preferences of women who had completed adjuvant chemotherapy for early breast cancer were compared with those of their partners by determining the smallest benefits they judged sufficient to make adjuvant chemotherapy worthwhile. METHODS:Forty-six women and their partners were interviewed separately, 3-34 mo...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Duric VM,Butow PN,Sharpe L,Heritier S,Boyle F,Beith J,Wilcken NR,Coates AS,Simes RJ,Stockler MR

    更新日期:2008-08-01 00:00:00

  • Why should patients do what we ask them to do?

    abstract::Many factors contribute to patients' self-management success. In the main these are attitudes, beliefs or perceptions of the patients rather than demographic characteristics. Patients do need not only to acquire knowledge and self-management abilities, but also the desire to apply them on a life-long basis. They requi...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,评审


    authors: Day JL

    更新日期:1995-09-01 00:00:00

  • Behavioral medicine in Russian family medicine.

    abstract::The Russian Federation's recently adopted family medicine as a specialty, but with little or no training in psychosocial and behavioral issues, unlike many training programs in other countries. The purpose of this qualitative study was to explore the perceptions and experiences of Russian primary care physicians regar...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Buyck D,Floyd M,Tudiver F,McGrady L,Journagin A,Kishenko S

    更新日期:2005-11-01 00:00:00

  • Translating theory into practice: using Action Research to introduce a coordinated approach to emotional care.

    abstract:OBJECTIVE:This paper describes a translational project that explored the feasibility and effect of introducing a coordinated approach to emotional care. METHODS:The project was undertaken using Action Research on one ward at St John of God Hospital Subiaco, Western Australia. A senior Registered Nurse was appointed to...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Williams AM,Dawson SS,Kristjanson LJ

    更新日期:2008-10-01 00:00:00

  • Self image, coping and familial interaction among asthmatic children and adolescents in Israel.

    abstract::The study was designed to investigate self esteem, modes of coping and interfamilial relationships of asthmatic children and adolescents. Fifty-one asthmatic children (mean age: 12.26 +/- 2.56 years; 57% boys and 43% girls) were questioned about psychological factors of self image, coping with stressful situations and...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Brook U,Tepper I

    更新日期:1997-02-01 00:00:00

  • The interplay between education and research about patient-provider communication.

    abstract::Attention to providers' communication skills is likely to increase, given the confluence of forces that have highlighted the importance of communication in healthcare. In the United States, interpersonal and communication skills have been explicitly identified as a priority throughout the continuum of medical educatio...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,评审


    authors: Makoul G

    更新日期:2003-05-01 00:00:00

  • Doctor's attire influences perceived empathy in the patient-doctor relationship.

    abstract:OBJECTIVE:This study investigated whether doctors' attire influences the perception of empathy in the patient-doctor relationship during a therapeutic encounter. METHODS:A total number of 143 patients were divided into four groups when they were consulting a Traditional Korean Medicine doctor. Depending on the group, ...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,随机对照试验


    authors: Chung H,Lee H,Chang DS,Kim HS,Lee H,Park HJ,Chae Y

    更新日期:2012-12-01 00:00:00

  • Patient adoption of an internet based diabetes medication tool to improve adherence: A pilot study.

    abstract:OBJECTIVE:To investigate the effect of a video intervention, Managing Your Diabetes Medicines, on patient self-efficacy, problems with using medication, and medication adherence in a rural, mostly African American population. METHODS:Patients selected their problem areas in medication use and watched one of nine 2-min...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Davis SA,Carpenter D,Cummings DM,Lee C,Blalock SJ,Scott JE,Rodebaugh L,Ferreri SP,Sleath B

    更新日期:2017-01-01 00:00:00

  • Themes affecting health-care consumers' choice of a hospital for elective surgery when receiving web-based comparative consumer information.

    abstract:OBJECTIVE:To get insights into the decision-making strategy of health-care consumers when confronted with comparative consumer information. METHODS:Qualitative descriptive study among 18 consumers who had a hip or knee replacement no longer than five years ago. To study their decision-making strategies a paper draft f...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Moser A,Korstjens I,van der Weijden T,Tange H

    更新日期:2010-03-01 00:00:00

  • Prevalence and correlates of perceived unmet needs of people with systemic lupus erythematosus.

    abstract::To assess the prevalence and correlates of perceived unmet need among people with systemic lupus erythematosus (SLE) 386 people with SLE, recruited from a support association in NSW, Australia, completed a mail-back survey that included 97 items measuring perceived unmet needs across seven domains: physical, daily liv...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Moses N,Wiggers J,Nicholas C,Cockburn J

    更新日期:2005-04-01 00:00:00

  • Examination of standardized patient performance: accuracy and consistency of six standardized patients over time.

    abstract:OBJECTIVE:To explore the accuracy and consistency of standardized patient (SP) performance in the context of routine genetic counseling, focusing on elements beyond scripted case items including general communication style and affective demeanor. METHODS:One hundred seventy-seven genetic counselors were randomly assig...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Erby LA,Roter DL,Biesecker BB

    更新日期:2011-11-01 00:00:00

  • Could disease labelling have positive effects? An experimental study exploring the effect of the chronic fatigue syndrome label on intended social support.

    abstract::Objective Chronic fatigue syndrome (CFS) patients report limited social support, which can affect symptom severity. Friends are a key source of social support for young adults with CFS, but there is limited research on friends' responses to the CFS label. We explored the potential benefits or harms of the CFS label fo...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,随机对照试验


    authors: Noble S,Bonner C,Hersch J,Jansen J,McGeechan K,McCaffery K

    更新日期:2019-03-01 00:00:00

  • Soliciting additional concerns in the primary care consultation and the utility of a brief communication intervention to aid solicitation: A qualitative study.

    abstract:OBJECTIVE:To investigate the perspectives of general practitioners (GPs) on the practice of soliciting additional concerns (ACs) and the acceptability and utility of two brief interventions (prompts) designed to aid the solicitation. METHODS:Eighteen GPs participating in a feasibility randomised controlled trial were ...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,随机对照试验


    authors: Summers RH,Moore M,Ekberg S,Chew-Graham CA,Little P,Stevenson F,Brindle L,Leydon GM

    更新日期:2016-05-01 00:00:00

  • The possible impact of vulnerability on clinical communication: Some reflections and a call for empirical studies.

    abstract:OBJECTIVE:To direct attention to the concept of vulnerability, how it affects interactions in subtle ways and is difficult to detect in studies of clinical dialogues. METHODS:A reflection on three everyday examples of what seems like insignificant details in physician-patient interaction, enlightened by readings with ...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Gulbrandsen P

    更新日期:2018-11-01 00:00:00

  • The influence of locus of control on preferences for information and decision making.

    abstract::Previous studies reported inconsistent relationship between the preference for information and that for decisional autonomy in medical encounters. We hypothesized that the relationship may be dependent on people's attribution beliefs on health. To test the hypothesis, demographically representative sample of Japanese ...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Hashimoto H,Fukuhara S

    更新日期:2004-11-01 00:00:00

  • Effective chronic disease management: patients' perspectives on medication-related problems.

    abstract:OBJECTIVE:To examine medication-related problems from the perspective of patients with a chronic condition and to identify how they may be supported in managing their medication. METHODS:Patients prescribed medication for cardiovascular disease were recruited through five general medical surgeries and four community p...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Gordon K,Smith F,Dhillon S

    更新日期:2007-03-01 00:00:00

  • Assessing adolescent health needs: a factor analytic approach.

    abstract::Advances in technology are rapidly expanding health educators' resources for presenting information tailored to meet individual health needs and interests. A self-administered questionnaire was given to 510 youths in grades 6 through 9 to ascertain adolescents' health concerns and thus develop more appropriate educati...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Levenson PM,Morrow JR Jr,Johnson SA,Pfefferbaum B

    更新日期:1983-07-01 00:00:00

  • Patient-centred consultations and outcomes in primary care: a review of the literature.

    abstract::Although 'patient-centred' consulting skills are increasingly seen as crucial for the delivery of effective primary care, there is significant lack of clarity over the precise definition of the term, optimal methods of measurement, and the relationship between patient-centred care and patient outcomes. The present stu...

    journal_title:Patient education and counseling

    pub_type: 杂志文章,评审


    authors: Mead N,Bower P

    更新日期:2002-09-01 00:00:00

  • Education in patient-physician communication: how to improve effectiveness?

    abstract:OBJECTIVE:Despite educational efforts expertise in communication as required by the CanMEDS competency framework is not achieved by medical students and residents. Several factors complicate the learning of professional communication. METHODS:We adapted the reflective-impulsive model of social behaviour to explain the...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Wouda JC,van de Wiel HB

    更新日期:2013-01-01 00:00:00

  • Effect of nurse-led program on the exercise behavior of coronary artery patients: Pender's Health Promotion Model.

    abstract:OBJECTIVE:To determine the effect of nurse-led program based on Pender's Health Promotion Model on the exercise behaviors of coronary artery patients. METHODS:The two-arm parallel, single-blind, randomized controlled trial was conducted with a total of 62 patients, intervention (n = 32) and control group (n = 30). Int...

    journal_title:Patient education and counseling

    pub_type: 杂志文章


    authors: Karataş T,Polat Ü

    更新日期:2020-10-10 00:00:00

  • Rehabilitation outcomes following percutaneous coronary interventions (PCI).

    abstract::This prospective study evaluated the effect of an individualized, comprehensive, home-based cardiac rehabilitation program combining exercise training with risk factor modification and psychosocial counseling on risk factors, psychological well-being, functional capacity, and work resumption in 99 post-percutaneous co...

    journal_title:Patient education and counseling

    pub_type: 临床试验,杂志文章,随机对照试验


    authors: Higgins HC,Hayes RL,McKenna KT

    更新日期:2001-06-01 00:00:00