Development of a measure to assess effective listening and interactive communication skills in the delivery of children's rehabilitation services.

Abstract:

PURPOSE:Therapists' listening and communication skills are fundamental to the delivery of children's rehabilitation services but few measures comprehensively assess these skills. The 24-item Effective Listening and Interactive Communication Scale (ELICS) was developed to reflect a multifaceted conceptualization based on evidence in the literature. METHOD:Data from 41 pediatric rehabilitation therapists (occupational, physical, speech-language, recreation, and behavioural therapists; psychologists and social workers) were used to determine the factor structure, internal consistency, and construct validity of the subscales. RESULTS:The measure contains four subscales with very good to excellent reliability: Consensus-oriented, Exploratory, Receptive, and Action-oriented Listening. Content validity was ensured by the development process. CONCLUSIONS:The ELICS portrays listening as a purposeful, goal-oriented, and relational activity. The measure allows clinicians to assess and reflect on their listening/communication skills, and can be used to evaluate professional development activities and interventions geared to improving these skills.

journal_name

Disabil Rehabil

authors

King GA,Servais M,Bolack L,Shepherd TA,Willoughby C

doi

10.3109/09638288.2011.608143

subject

Has Abstract

pub_date

2012-01-01 00:00:00

pages

459-69

issue

6

eissn

0963-8288

issn

1464-5165

journal_volume

34

pub_type

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