Processes for effective communication in primary care.

Abstract:

:Communication in the delivery of health care services occurs along 2 axes: between providers and patients and among several providers. In primary care, a principle objective in the provider-patient relationship is facilitating whole-person care, which is care provided in the context of family and community. In addition, primary care emphasizes communication between the primary care physician and other providers with the goal of integrated care, or care provided in the context of a patient's overall health care needs. However, considering both the U.S. health care delivery system and medical education programs, several obstacles interfere with the necessary processes of communication. This paper addresses those obstacles with a conceptual framework for effective communication in primary care. Recommendations propose formalizing requirements for the exchange of information among providers, enhancing communication training, disseminating information technology, and mitigating external factors that disrupt communication in primary care.

journal_name

Ann Intern Med

authors

Weiner SJ,Barnet B,Cheng TL,Daaleman TP

doi

10.7326/0003-4819-142-8-200504190-00039

subject

Has Abstract

pub_date

2005-04-19 00:00:00

pages

709-14

issue

8

eissn

0003-4819

issn

1539-3704

pii

142/8/709

journal_volume

142

pub_type

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