Patient satisfaction in resident and attending ambulatory care clinics.

Abstract:

OBJECTIVE:To measure and compare patient satisfaction with care in resident and attending physician internal medicine ambulatory care clinics. DESIGN:A cross-sectional survey using a questionnaire derived from the Visit-Specific Satisfaction Questionnaire (VSQ) and Patient Satisfaction Index (PSI) distributed from March 1998 to May 1998. SETTING:Four clinics based at a university teaching hospital and the associated Veterans' Affairs (VA) hospital. PARTICIPANTS:Two hundred eighty-eight patients of 76 resident and 25 attending physicians. RESULTS:Patients of resident physicians at the university site were more likely to be African American, male, have lower socioeconomic status and have lower physical and mental health scores on the Short Form-12 than patients of university attendings. Patients of resident and attending physicians at the VA site were similar. In multivariate analyses, patients of university attending physicians were more likely to be highly satisfied than patients of university residents on the VSQ-Physician (odds ratio [OR], 3.5; 95% confidence interval [CI], 1.6 to 7.8) and the PSI-Physician (OR, 10.1; 95% CI, 3.7 to 27.4) summary scores. Differences were not seen on the summary scores at the VA site. Two individual items displayed significant differences between residents and attendings at both sites: "personal manner (courtesy, respect, sensitivity, friendliness) of the doctor" (P

journal_name

J Gen Intern Med

authors

Yancy WS Jr,Macpherson DS,Hanusa BH,Switzer GE,Arnold RM,Buranosky RA,Kapoor WN

doi

10.1111/j.1525-1497.2001.91005.x

subject

Has Abstract

pub_date

2001-11-01 00:00:00

pages

755-62

issue

11

eissn

0884-8734

issn

1525-1497

pii

91005

journal_volume

16

pub_type

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