Non-verbal Communication in a Neonatal Intensive Care Unit: A Video Audit Using Non-verbal Immediacy Scale (NIS-O).

Abstract:

:Effective communication with parents is a very important skill for pediatricians especially in a neonatal setup. The authors analyzed non-verbal communication of medical caregivers during counseling sessions. Recorded videos of counseling sessions from the months of March-April 2016 were audited. Counseling episodes were scored using Non-verbal Immediacy Scale Observer Report (NIS-O). A total of 150 videos of counseling sessions were audited. The mean (SD) total score on (NIS-O) was 78.96(7.07). Female counseled sessions had significantly higher proportion of low scores (p < 0.001). No video revealed high score. Overall 67(44.67%) sessions revealed low total score. This reflects an urgent need to develop strategies to improve communication skills in a neonatal unit. This study lays down a template on which other Neonatal intensive care units (NICUs) can carry out gap defining audits.

journal_name

Indian J Pediatr

authors

Nimbalkar SM,Raval H,Bansal SC,Pandya U,Pathak A

doi

10.1007/s12098-018-2680-6

subject

Has Abstract

pub_date

2018-11-01 00:00:00

pages

1025-1027

issue

11

eissn

0019-5456

issn

0973-7693

pii

10.1007/s12098-018-2680-6

journal_volume

85

pub_type

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