An Assessment of Organizational Health Literacy Practices at an Academic Health Center.

Abstract:

BACKGROUND:Organizational health literacy is the degree to which an organization considers and promotes the health literacy of patients. Addressing health literacy at an organizational level has the potential to have a greater impact on more health consumers in a health system than individual-level approaches. OBJECTIVE:The purpose of this study was to assess health care practices at an academic health center using the 10 attributes of a health-literate health care organization. METHODS:Using a survey research design, the Health Literate Healthcare Organization 10-Item Questionnaire was administered online using total population sampling. Employees (N = 10 300) rated the extent that their organization's health care practices consider and promote patients' health literacy. Differences in responses were assessed using factorial analysis of variance. RESULTS:The mean response was 4.7 on a 7-point Likert scale. Employee training and communication about costs received the lowest ratings. Univariate analyses revealed that there were no statistically significant differences (P = .05) by employees' health profession, years of service, or level of patient contact. There were statistically significant differences by highest education obtained with lowest ratings from employees with college degrees. CONCLUSIONS:Survey responses indicate a need for improvements in health care practices to better assist patients with inadequate health literacy.

journal_name

Qual Manag Health Care

authors

Prince LY,Schmidtke C,Beck JK,Hadden KB

doi

10.1097/QMH.0000000000000162

subject

Has Abstract

pub_date

2018-04-01 00:00:00

pages

93-97

issue

2

eissn

1063-8628

issn

1550-5154

pii

00019514-201804000-00006

journal_volume

27

pub_type

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