Abstract:
:Individualized structured feedback is an integral part of a resident's learning in communication skills. However, it is not clear what feedback residents receive for their communication skills development in real patient care. We will identify the most common feedback topics given to residents regarding communication skills during Internal Medicine residency training. We analyzed Resident Audio-recording Project feedback data from 2008 to 2013 by using a content analysis approach. Using open coding and an iterative categorization process, we identified 15 emerging themes for both positive and negative feedback. The most recurrent feedback topics were Patient education, Thoroughness, Organization, Questioning strategy, and Management. The residents were guided to improve their communication skills regarding Patient education, Thoroughness, Management, and Holistic exploration of patient's problem. Thoroughness and Communication intelligibility were newly identified themes that were rarely discussed in existing frameworks. Assessment rubrics serve as a lens through which we assess the adequacy of the residents' communication skills. Rather than sticking to a specific rubric, we chose to let the rubric evolve through our experience.
journal_name
Health Communjournal_title
Health communicationauthors
Han H,Papireddy MR,Hingle ST,Ferguson JA,Koschmann T,Sandstrom Sdoi
10.1080/10410236.2017.1314872subject
Has Abstractpub_date
2018-07-01 00:00:00pages
809-815issue
7eissn
1041-0236issn
1532-7027journal_volume
33pub_type
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