The Challenges of Measuring, Improving, and Reporting Quality in Primary Care.

Abstract:

:We propose a new set of priorities for quality management in primary care, acknowledging that payers and regulators likely will continue to insist on reporting numerical quality metrics. Primary care practices have been described as complex adaptive systems. Traditional quality improvement processes applied to linear mechanical systems, such as isolated single-disease care, are inappropriate for nonlinear, complex adaptive systems, such as primary care, because of differences in care processes, outcome goals, and the validity of summative quality scorecards. Our priorities for primary care quality management include patient-centered reporting; quality goals not based on rigid targets; metrics that capture avoidance of excessive testing or treatment; attributes of primary care associated with better outcomes and lower costs; less emphasis on patient satisfaction scores; patient-centered outcomes, such as days of avoidable disability; and peer-led qualitative reviews of patterns of care, practice infrastructure, and intrapractice relationships.

journal_name

Ann Fam Med

authors

Young RA,Roberts RG,Holden RJ

doi

10.1370/afm.2014

subject

Has Abstract

pub_date

2017-03-01 00:00:00

pages

175-182

issue

2

eissn

1544-1709

issn

1544-1717

pii

15/2/175

journal_volume

15

pub_type

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