Relationship Between Hiding Emotions and Health Outcomes Among South Korean Interactive Service Workers.

Abstract:

:The purpose of this study was to examine the relationships among hiding emotions, psychological well-being, and presenteeism for South Korean interactive service workers. This study is a secondary analysis of data extracted from the 2011 Korean Working Conditions Survey (KWCS), a longitudinal study conducted by the Korea Occupational Safety and Health Agency (KOSHA). For the present analysis, 15,669 workers who interacted with others at work were selected. Based on existing literature, a set of variables was chosen from the KWCS. Psychological well-being was measured using the World Health Organization (WHO)-5 Well-Being Index. The results indicated that frequently hiding feelings is related to presenteeism. Also, among workers who hide emotions at work, an inverse relationship was found between the degree to which these workers hide their feelings and their psychological well-being. Based on these results, the researchers offered practical suggestions to assist interactive service workers adjust to duties that require emotion management.

journal_name

Workplace Health Saf

authors

Lee B

doi

10.1177/2165079915611432

subject

Has Abstract

pub_date

2016-05-01 00:00:00

pages

187-94

issue

5

eissn

2165-0799

issn

2165-0969

pii

2165079915611432

journal_volume

64

pub_type

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