Abstract：
INTRODUCTION:Patient satisfaction, an important measurable outcome, allows nurses to assess what can be improved in nursing practice. The purpose of this study is to compare expectations of patients and nurses using 3 nursing care attributes: 1) friendliness, courtesy, and respectfulness; 2) comfort measures; and 3) degree of information sharing. METHODS:This is an Institutional Review Board-exempt survey of paired patients' and nurses' perceptions of nursing care in a 50-bed emergency department of a level 1 trauma center. The survey consists of questions that addressed 3 performance attributes of nursing care. The respondent circled their responses in a Likert scale of 5 choices from 1: "way below expectation" to 5: "way above expectation." An open-ended comment section followed each question; the last survey item asked for recommendations on how to make nursing care extraordinary. RESULTS:Nineteen males and 30 female patients, ages 18-89 participated. Of the nurse participants, 20% had <5 years ED experience, 22% had 5-10 years, and 52% had >10 years. The patients rated the care they received consistently higher than nurses. The difference in the average patient ratings vs. the average nurse's rating was significant. (P = < 0.002, paired T test and Sign test). Patient ratings were also consistently higher when patients either knew their nurse's name or were able to identify them by sight. The higher average rating was significant in all 3 attributes (P = 0.02, Wilcoxon Rank-sum test). DISCUSSION:The unexpected highly positive patient rating did not identify specific areas for practice improvement; it did provide positive feedback for excellent care, reinforcing good nursing practice.
journal_name
J Emerg Nursjournal_title
Journal of emergency nursingauthors
Blank FS,Tobin J,Jaouen M,Smithline E,Tierney H,Visintainer Pdoi
10.1016/j.jen.2013.02.010subject
Has Abstractpub_date
2014-07-01 00:00:00pages
317-22issue
4eissn
0099-1767issn
1527-2966pii
S0099-1767(13)00102-5journal_volume
40pub_type
杂志文章abstract：INTRODUCTION:ED crowding is a public health crisis, limiting quality and access to lifesaving care. The purpose of this study was to (1) evaluate the feasibility of radio-frequency identification tags to measure clinician-patient contact and (2) to test the relationship between ED occupancy and clinician-patient contac...
journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：10.1016/j.jen.2018.03.005
更新日期：2018-11-01 00:00:00
abstract：INTRODUCTION:This study aimed to develop a new model on the basis of the National Early Warning Score to predict intensive care unit admission and the mortality of patients with acute pancreatitis. METHODS:Patients diagnosed with acute pancreatitis in the emergency department were enrolled. The values of the National ...
journal_title：Journal of emergency nursing
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abstract：UNLABELLED:Indwelling urinary catheters (IUCs) are placed frequently in older adults in the emergency department (ED). Though often a critical intervention, IUCs carry significant risks. Our objective was to examine current knowledge, attitudes, and practice of emergency nurses and other providers regarding IUC placeme...
journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
pub_type： 杂志文章,评审
doi：10.1016/s0099-1767(98)70037-6
更新日期：1998-12-01 00:00:00
abstract：OBJECTIVE:To determine what effect nurses' experience of interpersonal violence had on proposed nursing care of battered women ED patients. METHODS:One hundred ninety-five emergency nurses completed surveys on their personal experiences with violence involving patients or intimate partners and on their proposed nursin...
journal_title：Journal of emergency nursing
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abstract：INTRODUCTION:Today the proportion of acute patients entering the health care system through emergency departments continues to grow, the number of uninsured patients relying primarily on treatment in the emergency department is increasing, and patients' average acuities are rising. At the same time, support resources a...
journal_title：Journal of emergency nursing
pub_type： 杂志文章
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abstract：:HBO is the definitive treatment for carbon monoxide poisoning, air or gas embolism, and decompression sickness. It is an important adjunct to other treatment modalities in the management of patients with cyanide poisoning, exceptional blood loss (anemia), crush injury, and gas gangrene. In addition, HBO has many inves...
journal_title：Journal of emergency nursing
pub_type： 杂志文章
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：10.1016/s0099-1767(97)90277-4
更新日期：1997-12-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
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journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
pub_type： 杂志文章,多中心研究
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：10.1016/j.jen.2018.10.006
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
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更新日期：1992-12-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
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更新日期：2019-07-01 00:00:00
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journal_title：Journal of emergency nursing
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更新日期：2014-03-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章,多中心研究
doi：10.1067/men.2001.115285
更新日期：2001-06-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：10.1016/j.jen.2019.03.004
更新日期：2019-07-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：10.1016/j.jen.2018.09.007
更新日期：2019-03-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
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journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：
更新日期：1991-02-01 00:00:00
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journal_title：Journal of emergency nursing
pub_type： 杂志文章
doi：
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journal_title：Journal of emergency nursing
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