"Like a trip to McDonalds": a grounded theory study of patient experiences of day surgery.

Abstract:

BACKGROUND:The amount and complexity of (ambulatory) day surgery is rapidly expanding internationally. Nurses have a responsibility to provide quality care for day surgery patients. To do this they must understand all aspects of the patient experience. There is dearth of research into day surgery using a sociological frame of reference. OBJECTIVE:The study investigated patients' experiences of day surgery using a sociological frame of reference. DESIGN:A qualitative study using the grounded theory approach was used. SETTING:The study was based in two day surgery units in two urban public hospitals in the United Kingdom. PARTICIPANTS:145 patients aged 18-70 years and 100 carers were purposely selected from the orthopaedic, ear nose and throat and general surgical lists. They were all English speaking and were of varied socio-economic background. METHODS:The data was collected from 2004 to 2006. Semi-structured interviews were conducted on three occasions: before surgery, 48 h following surgery and one month following discharge. Permission was received from the Local Research Ethics Committee. Analysis of the data involved line-by-line analysis, compilation of key words and phrases (codes) and constant comparison of the codes until categories emerged. FINDINGS:Patients liked day surgery and placed it within the wider societal context of efficiency and speed. Time was a major issue for them. They wished surgery, like all other aspects of their life to be a speedy process. They likened it to a McDonald's experience with its emphasis on speed, predictability and control. CONCLUSION:This study throws new light on patient experiences and offers an understanding of day surgery against a western culture which emphasises the importance of speed and efficiency. It is a popular choice for patients but at times it can be seen to be a mechanistic way of providing care. The implications for nurses to provide education and information to add to the quality of the patient experience are discussed.

journal_name

Int J Nurs Stud

authors

Mottram A

doi

10.1016/j.ijnurstu.2010.07.007

subject

Has Abstract

pub_date

2011-02-01 00:00:00

pages

165-74

issue

2

eissn

0020-7489

issn

1873-491X

pii

S0020-7489(10)00218-X

journal_volume

48

pub_type

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