Abstract:
:Technical aspects of the National Programme for IT in the National Health Service have run ahead of genuine engagement with front-line users. We have explored with front-line NHS staff the factors which limit their contribution to management information from operational systems. Staff place psychological distance between 'the real job' and the reporting of information. Even where accurate reporting is heavily incentivized, and operational control is shared between staff and shift leader, the reporting of information to the computer represents a division between caregiving and computer input, and between information openly declared and that waiting to be disclosed. The Programme needs to reconsider how clinicians are to be engaged. Equally, information systems designers, if they expect to obtain management information and want to understand the limitations of that process, need to be socialized into the fields where systems are to be deployed.
journal_name
Health Informatics Jjournal_title
Health informatics journalauthors
Harrop N,Wood-Harper T,Gillies Adoi
10.1177/1460458206069759subject
Has Abstractpub_date
2006-12-01 00:00:00pages
293-303issue
4eissn
1460-4582issn
1741-2811pii
12/4/293journal_volume
12pub_type
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