The structure of patients' presenting concerns: physicians' opening questions.


:This article uses conversation analysis to develop a typology of questions that physicians use to solicit patients' problems and then tests question-format effects on patients' subsequent problem presentations. Data are videotapes of 302 primary-, acute-, and outpatient-care visits involving 77 physicians in 41 urban and rural clinics, as well as pre- and post-visit questionnaires. The most frequent question formats were general inquiries (62%; e.g., "What can I do for you today?") and requests for confirmation (27%; e.g., "I understand you're having some sinus problems today?"). Compared to confirmatory questions, general inquiries were associated with significantly longer problem presentations ( p<.0001) that included more discrete symptoms ( p<.0001). Physicians were more likely to use confirmatory questions in the urban setting ( p=.003).


Health Commun


Health communication


Heritage J,Robinson JD





Has Abstract


2006-01-01 00:00:00












  • Trust Me, I Am a Doctor: Discourse of Trustworthiness by Chinese Doctors in Online Medical Consultation.

    abstract::As a key notion in medical consultation, trustworthiness has been the attention of an array of research, focusing on its significance for the patient-doctor alliance as well as the success of communication in between. Despite its importance, scant effort has been made previously about the actual discourse through whic...

    journal_title:Health communication

    pub_type: 杂志文章


    authors: Zhao X,Mao Y

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  • Communicating Cervical Cancer Screening Results in Light of New Guidelines: Clinical Practices at Federally Qualified Health Centers.

    abstract::New guidelines for cervical cancer screening (CCS) incorporate both HPV and Pap tests, and there is a need to understand communication of these cotesting results to patients, especially in at-risk populations disproportionally affected by cervical cancer. This study used computer-assisted telephone interviews in 2017 ...

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    authors: Head KJ,Johnson NL,Scott SF,Zimet GD

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  • Motivational and Parental Mediation Factors Related to Kenyan Adolescents' Intake of Sexual Radio and TV Content.

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    authors: Ngula KW,Miller AN,Mberia HK

    更新日期:2018-06-01 00:00:00

  • Cultivating Passion through Collaborative Art: A Dialogic Exploration of Disability, Storytelling, and Social Change.

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    journal_title:Health communication

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    authors: Walker T,Mitchell P,Dlouhy S

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    journal_title:Health communication

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    authors: Lee AL

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  • By the Mitigation One Knows the Doctor: Mitigation Strategies by Chinese Doctors in Online Medical Consultation.

    abstract::With the increasing popularity and accessibility of online healthcare service and the continuous development of interactive digital communication, online medical consultation is prevalent in contemporary China. As a new genre, online medical consultation deserves in-depth exploration from a non-English discursive pers...

    journal_title:Health communication

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    authors: Mao Y,Zhao X

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  • Revealing and concealing Ill identity: a performance narrative of IBD disclosure.

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    authors: Hinojosa Hernandez L,De Los Santos Upton S

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    journal_title:Health communication

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    authors: Park JS,Ju I,Kim KE

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    authors: Hansen SL,Eisner MI,Pfaller L,Schicktanz S

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  • Message Quality and Standing to Support: A Qualitative Study of Support Messages Given to African-American HIV Survivors.

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    journal_title:Health communication

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    authors: Hample D,Na L

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    authors: Menegatos L,Lederman LC,Floyd K

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    journal_title:Health communication

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    authors: Bavin LM,Owens RG

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    journal_title:Health communication

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    authors: Casper MF,Child JT,Gilmour D,McIntyre KA,Pearson JC

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    authors: Jiang X,Hwang J,Shah DV,Ghosh S,Brauer M

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    authors: Cousin G,Schmid Mast M

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    abstract::The more manga (Japanese graphic novels) communicate medical information, the more people are likely to be influenced by manga. We investigated through an Internet search using Google the characteristics of medical manga published in Japan, defined as those in which the main character is a medical professional and tha...

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    journal_title:Health communication

    pub_type: 杂志文章


    authors: Godbold Kean L,Prividera LC

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    authors: Li W,Vargas-Rivera M,Ebrahimi Kalan M,Ben Taleb Z,Asfar T,Osibogun O,Noar SM,Maziak W

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    journal_title:Health communication

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    authors: Quick BL

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    journal_title:Health communication

    pub_type: 历史文章,杂志文章


    authors: Wahl O,Reiss M,Thompson CA

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    journal_title:Health communication

    pub_type: 杂志文章


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    journal_title:Health communication

    pub_type: 杂志文章


    authors: Hodges N

    更新日期:2015-01-01 00:00:00