Abstract:
:This article uses conversation analysis to develop a typology of questions that physicians use to solicit patients' problems and then tests question-format effects on patients' subsequent problem presentations. Data are videotapes of 302 primary-, acute-, and outpatient-care visits involving 77 physicians in 41 urban and rural clinics, as well as pre- and post-visit questionnaires. The most frequent question formats were general inquiries (62%; e.g., "What can I do for you today?") and requests for confirmation (27%; e.g., "I understand you're having some sinus problems today?"). Compared to confirmatory questions, general inquiries were associated with significantly longer problem presentations ( p<.0001) that included more discrete symptoms ( p<.0001). Physicians were more likely to use confirmatory questions in the urban setting ( p=.003).
journal_name
Health Communjournal_title
Health communicationauthors
Heritage J,Robinson JDdoi
10.1207/s15327027hc1902_1keywords:
subject
Has Abstractpub_date
2006-01-01 00:00:00pages
89-102issue
2eissn
1041-0236issn
1532-7027journal_volume
19pub_type
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