Hospital care: assessment of users' satisfaction during hospital stay.

Abstract:

:Health care teams have followed the National Health System's (SUS) principles to ensure quality improvement in healthcare, and patient satisfaction is one of the instruments used to evaluate quality. This study aimed to evaluate patient satisfaction regarding the assistance to their needs during hospitalization, in a general hospital of a city in the interior of São Paulo. Data were collected through participant observation and use of focal group techniques in this qualitative research. A theme guide was used and a total of 20 subjects participated in the study. Data were analyzed through content analysis and interpreted through triangulation. Study results demonstrate that patients were satisfied with the care rendered. However, the researcher concluded that the institution's work organization is not directed to the attainment of quality.

journal_name

Rev Lat Am Enfermagem

authors

de Paiva SM,Gomes EL

doi

10.1590/s0104-11692007000500014

subject

Has Abstract

pub_date

2007-09-01 00:00:00

pages

973-9

issue

5

eissn

0104-1169

issn

1518-8345

pii

S0104-11692007000500014

journal_volume

15

pub_type

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