Abstract：
:Emergency room processes are often exposed to the risk of unexpected factors, and process management based on performance measurements is required due to its connectivity to the quality of care. Regarding this, there have been several attempts to propose a method to analyze the emergency room processes. This paper proposes a framework for process performance indicators utilized in emergency rooms. Based on the devil's quadrangle, i.e., time, cost, quality, and flexibility, the paper suggests multiple process performance indicators that can be analyzed using clinical event logs and verify them with a thorough discussion with clinical experts in the emergency department. A case study is conducted with the real-life clinical data collected from a tertiary hospital in Korea tovalidate the proposed method. The case study demonstrated that the proposed indicators are well applied using the clinical data, and the framework is capable of understanding emergency room processes' performance.
journal_name
Int J Environ Res Public Healthauthors
Cho M,Song M,Park J,Yeom SR,Wang IJ,Choi BKdoi
10.3390/ijerph17176290subject
Has Abstractpub_date
2020-08-28 00:00:00issue
17eissn
1661-7827issn
1660-4601pii
ijerph17176290journal_volume
17pub_type
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